IT Support Specialist (Minimum 2 Years of MSP Experience Required)

In this role, I will expect you to: - Provide Level 2/3 IT Helpdesk support, resolving client issues for Windows, macOS, and mobile devices (iOS/Android) efficiently. - Organize and manage your workload to ensure timely task completion. - Administer and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive. - Manage and troubleshoot networking protocols such as DNS, DHCP, VLANs, VPNs, and firewall rules using platforms including SonicWall, Meraki, and Unifi. - Utilize Microsoft Intune for endpoint management, policy enforcement, and device provisioning via Windows Autopilot. - Assist with Azure Active Directory tasks, Virtual Machines, Azure Networking, and cloud resource management. - Set up email security protocols (SPF, DKIM, DMARC) to maintain safe and reliable email delivery across the client’s domain. - Troubleshoot and resolve issues related to PCs, laptops, printers, and peripheral devices; support software installations, patch management, and driver updates. - Maintain a helpful and friendly demeanor while building strong client relationships. - Keep accurate service tickets, document solutions, and ensure timely communication with clients through ITSM tools. - Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, while occasionally providing after-hours support to handle urgent issues. - Offer training and guidance to clients on best practices, system usage, and IT security measures. - Proactively identify and resolve potential issues before they escalate.