IT Support Specialist III

In this role, I will have you engaged in the following tasks: - Address escalations from Tier 1 and Tier 2 engineers, focusing on complex Microsoft 365, Azure, Intune, and network issues. Conduct root-cause analysis and apply lasting solutions. - Lead or co-manage client migrations, which include Microsoft 365 tenant setups, email and data transitions, SharePoint and OneDrive migrations, Intune and Autopilot rollouts, as well as network upgrades. - Keep your workload organized to facilitate the timely completion of tasks. - Oversee Microsoft 365 administration (such as Exchange Online, Teams, SharePoint, OneDrive) and manage Azure AD configurations, including Conditional Access, device compliance, and identity protection. - Configure, design, and maintain firewalls, VLANs, VPNs, and Wi-Fi networks using SonicWall, Meraki, Unifi, FortiGate, and Cisco, while troubleshooting complex DNS, DHCP, and connectivity issues across multiple site environments. - Architect Intune profiles, compliance policies, Autopilot provisioning, and Defender for Endpoint deployments, while ensuring system security through Microsoft 365 Security & Compliance Centers. - Contribute to Azure Active Directory (Azure AD) tasks, Virtual Machines, Azure Networking, and cloud-based resource management. - Utilize your understanding of Windows Server environments (2016/2019/2022) to aid in data and identity migrations to modern cloud solutions. - Use PowerShell and automation tools to enhance provisioning, reporting, and system upkeep. Develop and document reusable scripts for efficiency. - Configure SPF, DKIM, and DMARC to strengthen endpoint protection and compliance with CubX and client security standards. - Maintain thorough documentation for tickets, projects, and configurations while mentoring Tier 1/2 staff and helping streamline standardized procedures. - A guide for the migration of on-prem workloads into Azure, assisting with Hyper-V or VMware transitions, and advising on cloud architecture, performance, and cost optimization. - Provide advanced diagnostics and remediation for desktops, laptops, and peripherals across diverse environments, ensuring efficiency during migrations or policy rollouts while managing large-scale software deployments and patch automation. - Foster positive relationships with clients through a helpful and friendly approach. - Analyze and resolve client technology challenges, recommending software or process enhancements, and designing solutions that align technology with organizational workflows. - Manage service tickets effectively, documenting solutions while ensuring timely communication with clients through ITSM tools. - Serve as a senior escalation contact for critical issues when required. - Offer client guidance and training on best practices, system usage, and IT security measures. - Identify recurring issues, propose system improvements, and help cultivate CubX’s culture of continuous enhancement. ---