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CoxHealth jobs

IT Service Desk Technician - Support Specialist

$161,000 - 201,000
CoxHealth
North Jefferson Avenue 1417, Lake Spring
$161,000 - 201,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Preferred: Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or a related field - Required: 2-6 years of experience in healthcare IT support or a similar area OR an Associate degree in healthcare information technology, information technology, or a corresponding field - Comprehensive knowledge of computer hardware, including CPUs, RAM, Hard Drives, etc. - Outstanding written and verbal communication abilities - Excellent interpersonal skills with an emphasis on building rapport - Robust documentation capabilities - Familiarity with TCP/IP based networking - Capable of working independently with clear direction and initiative - Strong analytical and troubleshooting skills - Ability to prioritize and manage tasks effectively in a fast-paced environment - Experience in a team-driven, collaborative setting

Technologies

TCP/IP

Responsibilities

- Provide technical support for end user hardware and software requirements - Conduct routine maintenance for desktop, laptop, telephony, and network systems - Troubleshoot issues and document solutions with necessary assistance - Facilitate knowledge transfer forums to identify and resolve technical problems - Participate in all stages of support including coordination, tracking, monitoring, and resolution of installations, upgrades, software, hardware, operating systems, and configuration challenges - Assist the Service Desk team as needed - Engage in Level 1 resolutions on a rotating basis, offering direct phone support to aid with Level 1 inquiries

Description


We are seeking an IT Service Desk Technician who will be responsible for providing technical support to our end users. This role involves routine maintenance and troubleshooting for a variety of systems, ensuring seamless operations. We pride ourselves on fostering a collaborative and team-oriented environment. We offer competitive benefits and support professional development opportunities. Join us in a location that allows you to thrive in your role and grow with our team.
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