Senior UX Researcher

- Oversee and execute one or multiple end-to-end Research Ops services or programs that align with the Research Ops strategy and overall research objectives - Create, implement, document, and refine scalable operational systems that cater to various research teams, products, or business functions - Maintain and upgrade research repositories and knowledge-management systems to ensure insights are accessible, reusable, and consistently managed - Facilitate the alignment and sharing of user research insights with market and competitive research teams for a comprehensive understanding of customers and users - Manage recruitment panels for research participants, incentive models, and fulfillment processes, ensuring ethical standards, compliance, and effective participant engagement - Lead operational initiatives that involve moderate to high risks, proactively identifying dependencies, risks, compliance factors, and possible efficiency enhancements - Collaborate closely with User Researchers, Design Directors, Product Operations, Product Managers, Legal, Privacy, and Procurement to translate research needs into actionable operational solutions - Develop and coordinate automated or semi-automated workflows (e.g., intake, scheduling, synthesis support, reporting) to minimize manual tasks and expedite research execution - Administer vendors, tools, contracts, and operational workflows within specified areas of responsibility, ensuring quality, cost-effectiveness, and adherence to regulations - Define, monitor, and report on operational metrics to illustrate the impact of Research Ops services while informing prioritization and investment choices - Contribute to the development of Research Ops standards, documentation, and best practices to enhance consistency and maturity across the research organization - Mentor and support junior Research Ops team members, aiding in onboarding, skill development, and knowledge sharing