1870 IT & Software Developer jobs in the US
On-site Level 1 IT Helpdesk Analyst
$46,800 - 46,800
Cost Management Group
Donnelath Place 2700, Alpharetta
$46,800 - 46,800
Requirements
Must:
- Strong technical support and customer service abilities with clear communication skills
- High standard of reliability demonstrated through consistent attendance
- Capability to prioritize and manage multiple tasks or responsibilities effectively
- Proficient in collaborative teamwork and independent work
- Experience in troubleshooting software across various operating systems (Windows, macOS, Linux)
- Knowledge of computer management, including hardware setup and maintenance
- Familiarity with Microsoft Office Suite and desktop support protocols
- Understanding of networking concepts such as LAN, TCP/IP, DNS, VPNs, and firewall security protocols
- Background in IT infrastructure components like Active Directory, GPOs, Windows Server, SCCM, BMC Remedy, ServiceNow, Jira, and network administration tools
- Strong analytical skills to efficiently diagnose and identify root causes of issues
- Basic understanding of operating systems management, encompassing Windows and Linux environments
- Excellent interpersonal communication skills for effective user support and teamwork
Responsibilities
- Address user inquiries swiftly through help desk ticketing systems like ServiceNow and Jira
- Diagnose and rectify software challenges related to operating systems (Windows, macOS, Linux) and applications, including Microsoft Office
- Assist in the setup, configuration, and maintenance of hardware
- Manage network connectivity issues involving LAN, TCP/IP, DNS, VPN, Firewalls, Meraki devices, and network management
- Oversee Active Directory accounts, GPO policies, SCCM deployments, and Windows Server settings
- Execute basic troubleshooting for hardware failures and peripherals
- Provide support for mobile devices and administer operating system updates across various platforms
- Accurately document issues and resolutions to enhance ongoing support processes
- Collaborate with senior IT personnel on infrastructure projects utilizing BMC Remedy, ServiceNow, or other management tools
Description
We are looking for a dedicated and detail-oriented Level 1 IT Help Desk Analyst to join our team in our Alpharetta, GA office. In this role, you will provide vital technical assistance to our organization, ensuring seamless IT operations across various platforms. We value strong communication skills, a customer-focused mindset, and foundational IT knowledge. This position presents an outstanding opportunity for those eager to enhance their IT support skills in a dynamic environment. You will enjoy a collaborative atmosphere while significantly contributing to our technology services. Pay starts at $22.50 per hour, and the expected work hours are 40 per week, from Monday to Friday, starting at 7:00 am.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1870 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Paxyl inc., IntouchCX, D3 Security Management Systems, Tactable, KUBRA, VERSA Integrated Solutions, ENSCO, Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 131 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 131 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.