647 IT & Software Developer jobs in the US
Voice Solutions Engineer
$111,300 - 161,700
Consumer Cellular
North 87th Street 15233, Scottsdale
$111,300 - 161,700
Requirements
Must:
We require at least five years of experience supporting NICE CXone or NICE InContact. You should possess the capability to oversee projects autonomously with minimal supervision. A Bachelor’s degree or equivalent experience is essential. A general understanding of the Microsoft Office product suite is necessary, and experience with Alvaria (Aspect) WFM is regarded as advantageous. Excellent verbal and written communication skills are also required.
Responsibilities
In the role of Voice Engineer - CXone, you will engage in Nice Studio Scripting and integrate it into custom CRM solutions while developing necessary documentation. Your duties will include creating, maintaining, and updating CXone IVR scripts/code utilizing CXone Studio and Snippets. You will support the integration of CXone technology, ensuring effective screen-pops and omnichannel routing of voice, email, and chat through web services.
You will be expected to have a deep understanding of Contact Center Operations encompassing inbound voice (toll-free networks/SIP/IVR/ACD), digital channels (including email/chat/SMS/social/AI), reporting, workforce management, contact center analytics, and leverage APIs across the enterprise.
This position will emphasize the configuration of agents, skills, operating hours, reporting, call flows, routing, integration, and additional vendor platform services. As a lead in the implementation process, you will guide and mentor other implementation team members. You will collaborate with business customers, analysts, and team members to grasp requirements precisely. Experience with integration necessities and the development of integration services (API, URL calls, etc.) is a must, along with troubleshooting issues during the configuration or go-live phases of implementation. You will also oversee the implementation of NICE CXone advanced services (e.g., Personal Connection, Expert, Chat, Attendant, etc.) and manage administration and implementation tasks tied to our NICE CXone solution. Your role will involve analyzing, diagnosing, and resolving application issues related to NICE CXone contact center technology and, when necessary, coordinating with the CXone team for timely resolution.
Description
At Consumer Cellular, we pride ourselves on being the top-rated wireless provider, offering cell phones and no-contract service plans mainly to customers aged 50 and above. Established over 25 years ago, we believe that everyone deserves affordable access to cellular services and have garnered a reputation for our award-winning, 100% U.S.-based customer support. Recently, we were recognized for having the best network coverage and customer satisfaction among wireless carriers, according to the ACSI 2024 survey. As a privately held company headquartered in Scottsdale, AZ, we have garnered multiple accolades, including being listed on the Inc. 5000 list twelve times. We maintain a workforce of approximately 2,985 employees and leverage expansive voice and data networks that reach 99% of the U.S. population. Our products and services can be found nationwide at major retailers, or customers can connect with us directly online. Pay & Benefits: The anticipated salary range for this position is between $111,300 and $161,700, with individual pay determined by your skills, experience, and other relevant factors. Our Total Rewards package includes a comprehensive range of health, life, and voluntary lifestyle benefits aimed at enhancing your overall well-being. Benefits include competitive base pay with potential bonuses, extensive medical, dental, and vision coverage, a 401(k) with a 100% company match up to 6% of your pay, a discounted wireless phone plan for employees, paid time off after a brief waiting period, and more. Please note that a pre-employment background check and drug screening are required for this position.
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The company with most openings is Leidos as they are hiring for 89 different C / C++ Developer jobs in the United States. They are probably quite committed to find good C / C++ Developers.