IT Support Engineer - Onsite

- Provide Tier I / Tier II onsite support for desktops, laptops, peripherals, and mobile devices - Troubleshoot Windows 10/11 and Microsoft 365 issues - Support academic and administrative applications - Diagnose and resolve hardware issues and installations - Provide professional, high-touch support to faculty, staff, and students - Assist with imaging, deployment, and device refresh cycles - Support Microsoft Intune, SCCM, or similar endpoint management tools - Perform system patching, updates, and maintenance - Maintain detailed asset and ticket documentation - Support Active Directory and Azure AD user and group management - Assist with Microsoft 365, Exchange, and VPN connectivity - Develop a basic understanding of Windows Server 2019 or newer - Collaborate with senior engineers without independent server ownership - Adhere to ANSI/TIA-568 structured cabling standards - Spec, build, test, and troubleshoot network cables (Cat5e, Cat6, Cat6A) - Utilize cable testers and tone generators - Work confidently with racks, cabinets, patch panels, and network closets - Resolve wired and wireless networking issues (802.11 a/b/g/n/ac/ax) - Follow Consltek and client security protocols - Support endpoint security tools such as AV, encryption, and MFA - Document all work clearly and consistently - Operate within ITIL-aligned service management processes - Be available for occasional after-hours support during incidents or outages - Support university events and functions, and be on call for scheduled maintenance windows