1570 IT & Software Developer jobs in the US
Help Desk Specialist - IT Support
$35,360 - 49,920
Connexus Resource Group
East 280 South 792, Lansing
$35,360 - 49,920
Requirements
Must:
- Minimum of 2 years experience in troubleshooting and supporting desktop operating systems such as Windows, macOS, and iOS
- Proficient troubleshooting and diagnostic capabilities
- Familiarity with computer hardware, operating systems, and software applications
- Experience in supporting end-user applications and IT systems
- Strong verbal and written communication skills
- Excellent customer service and interpersonal abilities
- Strong documentation and organizational skills
- Ability to manage multiple tasks and adapt within a fast-paced setting
- Ability to research and resolve a broad spectrum of technical issues
- Experience working effectively in a collaborative, team-oriented environment
Responsibilities
- Address and resolve IT support tickets and service requests
- Deploy, configure, and assist with end-user workstations running Windows and macOS
- Troubleshoot hardware, software, networking, and application-related issues
- Log user inquiries, troubleshooting methods, and solutions in the ticketing system
- Ensure client data protection by adhering to established support protocols
- Prioritize and manage support tickets based on urgency and impact
- Escalate issues as necessary according to the support process
- Track and record the complete lifecycle of help desk requests
- Utilize diagnostic tools to pinpoint and fix technical problems
- Research solutions using vendor documentation and internal resources
- Maintain clear communication with users regarding their open support requests
- Participate in an on-call rotation for after-hours emergency support
- Continuously enhance technical knowledge related to supported systems
Description
We are seeking a Helpdesk Specialist to serve as the initial point of technical support for our clients and end users. In this role, you will troubleshoot hardware, software, and networking challenges to ensure users remain productive and systems function optimally. This position is well-suited for individuals who take pleasure in resolving problems, engaging with users directly, and supporting diverse IT environments. The Helpdesk Specialist is essential in providing dependable technical assistance and fostering strong client relationships. We offer a pay range of $17.00 – $24.00 per hour, depending on experience and qualifications, along with benefits such as medical, dental, and vision insurance, paid time off, a 401(k) retirement plan, and a remote work environment in Lansing, MI.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1570 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Bank of Canada, Vortex Solution, Neptronic, Groupe GEYSER, Levven Electronics Ltd., Asset Inventories Inc., DataAnnotation among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 146 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 146 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.