Salesforce Developer

- Design and create custom Apex classes, triggers, and Lightning Web Components tailored to telecommunications-specific business workflows - Establish and maintain connections between Salesforce and external systems, including our Vision platform and customer portals - Configure Sales Cloud functionalities such as lead management, opportunity tracking, and forecasting - Set up and oversee functions for trouble ticketing and user self-service portals - Develop REST/SOAP API integrations for real-time data synchronization with network systems - Create custom objects and intricate data models for managing circuit inventory and service orders - Implement automation solutions using Process Builder, Flows, and tailored code to optimize RFQ processes and vendor management - Enhance customer-facing portals for managing service requests, billing, and accounts - Manage user setups, profiles, permissions, and security settings for all teams - Configure workflows, validation rules, and approval processes to support sales, operations, and customer service - Create and upkeep objects, fields, page layouts, record types, custom reports, and dashboards for executive reporting on sales and customer experience metrics - Develop operational KPIs to monitor customer experience initiatives like Net Promoter Score (NPS) - Create and manage user accounts, profiles, permission sets, and sharing rules - Support data quality efforts through validation rules, including deduplication and regular data audits - Manage system releases, sandbox environments, and deployment using change sets or version control - Provide tier-2 technical support for complex user issues and system troubleshooting - Analyze data and provide insights to inform business decisions - Act as the main point of contact for Salesforce user inquiries and problems - Conduct training sessions for new and existing users - Create and maintain documentation such as user guides and training materials - Troubleshoot user issues and ensure swift resolutions - Collect and prioritize user feedback for system enhancements - Support change management initiatives for new features and processes - Train users on report creation and dashboard utilization