657 IT & Software Developer jobs in the US
IT Support Specialist for Managed Services
$57,500 - 57,500
Confidential
West Pennington Street, Tucson
$57,500 - 57,500
Requirements
Must:
###
- A minimum of 4 years of experience in MSP, systems engineering, or senior-level IT support.
- Strong knowledge of Windows Server, Hyper-V, Active Directory, and Microsoft 365.
- Solid understanding of networking principles, including firewalls, VPNs, routing, switching, VLANs, and wireless networks.
- Familiarity with typical MSP toolsets such as RMM, PSA, and documentation platforms.
- Ability to lead, mentor, and guide junior and mid-level technicians.
- Excellent communication skills, with the capability to convert technical issues into clear, approachable language for clients.
- A strong problem-solving approach focused on long-term solutions.
###
Responsibilities
- Serve as the main escalation contact for Level 1/2 technicians on complex issues involving servers, desktops, networking, security, and cloud services.
- Provide mentorship, guidance, and quality oversight to ensure uniformity in service delivery.
- Collaborate with management to enhance documentation, workflows, and internal processes.
- Troubleshoot and maintain Windows Server, Active Directory, Group Policy, DNS, DHCP, and related infrastructure.
- Support and manage Hyper-V environments (experience with VMware is a plus but not essential).
- Work with Dell, Lenovo, and Synology hardware, including RAID, iDRAC, updates, and lifecycle planning.
- Deploy, configure, and provide support for Microsoft 365 tenants, including Exchange Online, SharePoint, Teams, security baselines, and identity management.
- Assist with onboarding, domain configuration, licensing, and tenant administration.
- Troubleshoot and configure firewalls, switches, VLANs, VPNs, and wireless networks.
- Implement security tools, including standard solutions for MSPs.
- Support security hardening, patch management, backups, and continuity solutions.
- Deliver advanced support for workstations, devices, and business applications, owning incidents through to resolution while ensuring clear communication with technicians and clients.
- Keep accurate, detailed documentation within our PSA/RMM tools.
- Identify recurring issues and recommend sustainable solutions.
###
Description
As a Tucson-based Managed Service Provider, we pride ourselves on addressing problems at their core, consistently delivering high-quality support, and achieving a robust client retention rate year after year. We are in search of a seasoned IT Technician or Engineer eager to take on a higher-level role that encompasses both technical depth and leadership duties. In this position, you will be the primary escalation point for our support team, guiding technicians, optimizing processes, and ensuring that we consistently provide exceptional service to our clients. Our work encompasses a diverse range of environments, vendors, and technologies, offering you the autonomy to make decisions within a team that is dedicated to doing things the right way. Pay: Starting at $57,500.00 per year Benefits: - Dental insurance - Health insurance - Paid time off - Professional development assistance - Vision insurance Work Location: Hybrid remote in Tucson, AZ 85711
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The company with most openings is Leidos as they are hiring for 130 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.
The company with most openings is Leidos as they are hiring for 130 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.