Product Manager - Conversational AI

- Technical degree in Computer Science, Software Engineering, or similar preferred - 3-5 years of experience in product management for complex B2B software with multi-stakeholder sales processes ($100K+ ACV) - Hands-on experience developing and launching AI-enabled products, including knowledge of model training, deployment, and monitoring - Proficiency in writing technical specifications, managing API roadmaps, and collaborating closely with engineering teams on architectural decisions - Familiarity with microservices, cloud infrastructure, and enterprise integration patterns - Preferred experience with AI systems capable of executing actions and managing complex workflows - Background in conversational AI, including chatbots, voice assistants, or dialogue systems - In-depth understanding of CRM/ERP integrations, telephony systems, or contact center technologies - Experience leading technical product choices in intricate, multi-team settings - Knowledge of RESTful APIs, webhooks, and enterprise integration patterns - Understanding of NLP, machine learning model deployment, and AI system reliability - Familiarity with AWS/Azure/Google Cloud Platform services and enterprise deployment models - Experience with product analytics, A/B testing, and performance monitoring - Bonus: Knowledge of SIP protocols, IVR systems, or contact center infrastructure - Strong communication skills for discussing complex AI concepts with technical and business stakeholders - Ability to drive collaboration across engineering, sales, and customer success teams - Strong problem-solving skills with a focus on first-principles thinking - Experience engaging with enterprise customers on technical implementations