1975 IT & Software Developer jobs in the US
Customer Experience Platform Engineer
$80,000 - 100,000
ComputerPeople Staffing
Paderewski Drive 495, Buffalo
$80,000 - 100,000
Requirements
Must:
- Experience supporting or administering NICE CXone or similar CCaaS platforms (e.g., Genesys, Five9, Amazon Connect)
- Strong knowledge of call routing, IVR design, and contact center workflows
- Working knowledge of VoIP, SIP, and network principles
- Experience with APIs, integrations, or middleware
- Excellent troubleshooting, analytical, and cross-department collaboration skills
- NICE CXone certifications (preferred)
- Experience with Azure or cloud environments (nice to have)
- Familiarity with ITIL or service management practices (preferred)
- Skills in scripting, automation, or workflow development (nice to have)
Responsibilities
- Provide comprehensive support for NICE CXone, ensuring incident resolution across call flows, IVR, routing, and digital channels
- Monitor system performance, call metrics, and platform stability
- Design, create, and enhance IVR workflows, routing logic, and omnichannel setups
- Collaborate with Network Engineering to troubleshoot VoIP/SIP and communication flow challenges
- Manage escalations and liaise with NICE for root cause analysis and resolution
- Assist with integrations involving CRM/CIS platforms, ServiceNow, SAP, and Microsoft 365
- Develop and sustain API-based integrations, automation, and data workflows
- Document system configurations, processes, and troubleshooting methods
- Identify and implement enhancements, upgrades, and new functionalities for the platform
Description
We are on the lookout for a CX Platform Engineer to enhance our NICE CXone environment. This position blends platform support, system configuration, and engineering, ensuring the maintenance and advancement of our cloud-based contact center ecosystem. Our ideal candidate will work alongside Network Engineering, IT, and business teams to tackle VoIP/SIP issues and improve the customer experience. Located in Buffalo, NY, we offer a competitive salary ranging from $80,000 to $100,000, with top compensation for those who meet all requirements.
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The company with most openings is Jobot as they are hiring for 124 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.