4470 IT & Software Developer jobs in the US
Senior Project Manager - Salesforce
$158,000 - 198,000
Computer Merchant, Ltd., The
Ellipse Road Northwest, Washington
$158,000 - 198,000
Requirements
Must:
- Bachelors degree and 12+ years of relevant experience OR Masters degree with 10+ years of relevant experience. Additional years of relevant experience may be considered in lieu of a degree.
- PMP Certification.
- Salesforce Certifications including Administrator and Service Cloud.
- Comprehensive Salesforce expertise, particularly in Service Cloud, Experience Cloud, Knowledge Management, and platform integrations.
- Experience with cloud Contact Center solutions such as NICE CXone, Amazon Connect, or equivalent.
- Proven track record in managing and optimizing contact center operations, including workforce management, quality monitoring, and performance metrics.
- Demonstrated capacity to drive innovation and implement continuous enhancements within contact center operations.
- Background in solution architecture with practical experience in contact center technologies like CCaaS, CRM systems, and telephony.
- Scrum Master certification.
Responsibilities
- Engage professionally with external clients to identify and understand the agencys mission requirements.
- Manage the complete project lifecycle from initiation through planning, execution, monitoring, and closure for Salesforce and Contact Center initiatives.
- Coordinate with various functional teams (e.g., HUD business owners, OCIO, GSA, vendors) to ensure alignment and effective communication.
- Supervise the implementation and enhancement of the Salesforce platform (Service Cloud, Experience Cloud, Knowledge Management, Analytics), ensuring compliance with FedRAMP and federal standards.
- Oversee the deployment of Contact Center technologies (NICE CXone or Amazon Connect), including IVR design, call routing, self-service automation, and CRM integration.
- Address customer requests from internal and external clients, managing standard service requests, SLA, and Change Management requests.
- Meet with program managers and external clients to analyze program requirements and future goals.
- Collaborate with business stakeholders to document functional requirements for Salesforce initiatives.
- Convert business requirements into detailed technical specifications, user stories, and use cases.
- Conduct daily Scrum meetings and Agile ceremonies, especially for backlog refinement.
- Lead modernization projects alongside other IT management and customer stakeholders.
- Propose and implement continuous improvements by analyzing current business operations and identifying technical solutions to enhance efficiency and customer experience.
- Ensure compliance with quality standards in contact center operations by implementing performance metrics and conducting regular audits.
Description
We are seeking a Senior Technical Project Manager to spearhead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization projects for a federal government agency. This position requires robust program management experience within an IT framework and a deep understanding of contact center technology and operations. Our ideal candidate will possess a solution architecture background with hands-on experience in technologies such as CCaaS, CRMs, telephony systems, and related platforms. We offer a competitive wage range and a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) plan, and more, all tailored to our commitment to employee well-being and professional growth while operating remotely in Washington, DC.
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How many Business Specialist jobs are in the United States?
Currently, there are 4470 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
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The US is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the United States?
GE Aerospace, D3 Security Management Systems, Concordia Group, LendingPad Corp, Triumph Tech, LLC, Data Machines, Mojo AI among others, are currently hiring for Business roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 357 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.
The company with most openings is Judge Group, Inc. as they are hiring for 357 different Business Specialist jobs in the United States. They are probably quite committed to find good Business Specialists.