1921 IT & Software Developer jobs in the US
Junior MSP engineer
$58,240 - 70,720
Community Technology Services
Peachtree Street NE 600, Atlanta
$58,240 - 70,720
Requirements
Must:
- 1-3+ years experience in IT support, help desk, desktop support, field technology, or a similar role
- Strong customer service abilities and capacity to articulate technical issues clearly
- Comfortable interacting directly with clients via phone, email, remote tools, and in-person
- Proficient in Windows desktop support
- Basic familiarity with Microsoft 365, including Outlook, Teams, user accounts, and typical support challenges
- Fundamental networking skills related to IP addresses, Wi-Fi, switches, routers, and connection troubleshooting
- Ability to install and set up computers, printers, and standard office technology
- Strong problem-solving skills and eagerness to learn new systems
- Good documentation practices and attention to detail
- Capability to work autonomously while recognizing when to seek assistance
- Valid drivers license and ability to travel to client locations locally
Technologies
Microsoft 365
Office 365
Responsibilities
- Address client support inquiries through phone, email, remote tools, and ticketing systems
- Diagnose common issues faced by users related to computers, email, Microsoft 365, printers, connectivity, and software
- Communicate clearly and professionally with clients of varying technical proficiency
- Install, configure, and support Windows computers, laptops, peripherals, and other client devices
- Assist with Microsoft 365 administration, including user accounts, licensing, email, Teams, and basic security settings
- Execute fundamental networking troubleshooting, including connectivity, Wi-Fi, switches, cabling, and device access issues
- Support technology systems for clients, including camera systems, access control platforms, and community devices
- Collaborate with on-site field technicians during installations and service calls
- Document client environments, troubleshooting steps, procedures, and completed tasks
- Adhere to company standards for device setup, support, security, and documentation
- Identify recurring issues to enhance support processes
- Travel locally to client sites as necessary
- Participate in an after-hours/on-call rotation as needed
Description
At Community Technology Services, we are looking for a Junior MSP Engineer to assist our clients with daily technology challenges, system setups, troubleshooting, and on-site service requirements. We pride ourselves on supporting residential communities and related client environments, providing a mix of help desk work, remote support, and hands-on technical assistance. Based primarily in our Atlanta office, this role offers an opportunity for growth within managed IT services while working in a supportive team atmosphere. We offer competitive hourly pay and benefits, including a 401(k) plan, flexible scheduling, health insurance, and professional development assistance.
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The company with most openings is Jobot as they are hiring for 138 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.
The company with most openings is Jobot as they are hiring for 138 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.