1806 IT & Software Developer jobs in the US
Social services technical support analyst
$58,000 - 62,000
Community Software Group
East 23rd Avenue, Denver + Remote (US)
$58,000 - 62,000
Requirements
Must:
- Proven ability to effectively communicate both in writing and verbally
- Demonstrated patience and enthusiasm for assisting users who are unfamiliar with technical software
- Strong organizational skills to manage multiple tickets, projects, and responsibilities simultaneously
- Eagerness to learn about SQL, testing methodologies, AI technologies, our applications, and the social service programs utilized by our clients
- Experience in social services or technical roles is advantageous and valued
- A collaborative mindset that values teamwork and shared accomplishments
- Flexibility and adaptability to thrive in a dynamic small-company setting where roles may overlap
Responsibilities
- Address user inquiries and technical issues through our help desk ticketing system, acting as the link between end users and our development team
- Collaborate closely with fellow team members to troubleshoot issues and enhance our operational practices
- Assist non-technical clients in comprehending and utilizing the data within their databases
- Support the onboarding process and implementation for both new and existing clients, including providing training
- Execute SQL queries to analyze issues and respond to client inquiries
- Carry out manual and AI-assisted software testing using tools like Claude; create test cases, explore edge scenarios, and help develop automated testing processes (prior AI knowledge is not necessary; curiosity and a willingness to learn are essential)
- Contribute to the creation of proposals, user guides, internal documentation, and technology projects as needed
Description
At Community Software Group, we are a dedicated provider of web-based database applications tailored for nonprofit anti-poverty social service organizations and government funders since 1993. Our team is small and collaborative, and we are passionate about understanding our clients needs while delivering affordable technical solutions and support. We offer a full-time remote position with benefits that include medical and dental insurance, paid time off, and a retirement plan. This role presents a unique opportunity to contribute meaningfully to our clients impactful work in their communities.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1806 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Consultation Devpresso Inc, Savard Personnel Group, Tenet Advisors, LLC, Bedrock Technology, Net Engineers, Inc, Seakeeper, Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 138 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 138 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.