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Senior IT Support Specialist (onsite)
$90,000 - 120,000
West Las Colinas Boulevard 500, Dallas
$90,000 - 120,000
Requirements
Must:
- A technical degree is preferred.
- Excellent communication skills for engaging with customers.
- Strong problem-solving abilities.
- Capacity to diagnose issues with equipment.
- Good mechanical aptitude.
- Ability to communicate effectively in English.
- Education: Bachelor’s degree or an equivalent advanced degree.
- 8-10 years of relevant experience in:
1. Windows Operating Systems (Windows 10, Windows 11), MAC OS.
2. Office 365 and Microsoft Software (SharePoint, Teams).
3. PC hardware troubleshooting, including PLCs, scanners, and printers.
Responsibilities
- I will serve as the primary escalation point for IT support technicians while providing direction as a Subject Matter Expert (SME). Additionally, I will assist in training and mentoring the IT Support staff to ensure top-notch technical support in alignment with established company protocols.
- I will assist in managing IT staff schedules to ensure adequate coverage.
- I will provide ongoing informal performance feedback to Field Services leads and management regarding IT technicians.
- I will assign tasks to the appropriate Field Services team members.
- I will lead ongoing improvements within the field services area.
- I will be responsible for implementing IT Support projects related to new business or IT initiatives.
- I will offer hands-on IT support for end-user hardware, including desktops, laptops, printers, and mobile devices, particularly within clinical and warehouse environments.
- I will travel to remote clinic locations to install, maintain, and troubleshoot IT systems, ensuring minimal downtime.
- I will install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) while ensuring compliance with healthcare IT standards.
- I will troubleshoot hardware, software, and basic network issues and escalate complex incidents as necessary.
- I will support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office settings.
- I will maintain precise documentation for service tickets, site visits, hardware inventories, and software licenses.
- I will collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.
- I will comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.
- I will engage in IT deployments, relocations, and infrastructure upgrades.
- I will provide off-hours or weekend support as needed for critical site visits or go-lives.
- I will build relationships and trust with customers and clients.
- I will adhere to the company’s rules and regulations.
- I will collaborate with colleagues and team members.
Description
This position requires occasional travel between 50 to 200 miles to cover nearby locations. The salary for this role is contingent upon the successful candidate's experience and qualifications. Moreover, it is also eligible for our discretionary annual incentive program based on performance, subject to the terms of the applicable plans. In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, vision, and life insurance; paid holidays and paid time off; a 401(k) plan; long-term and short-term disability; paid parental leave; and an Employee Stock Purchase Plan. Join us at Cognizant for the opportunity to collaborate with experts, work in a diverse environment, maintain a healthy work-life balance through a hybrid model, and advance your career with leading global companies.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1257 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
DHL Group, DataAnnotation, Capgemini, EAH INC., Comrise, Inc., Casella Waste Systems, Inc., TherapyNotes.com among others, are currently hiring for Support roles in the United States.
The company with most openings is General Dynamics Information Technology as they are hiring for 196 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is General Dynamics Information Technology as they are hiring for 196 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.