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Hardware Support Specialist
$72,000 - 93,000
El Camino Real 3000, Palo Alto
$72,000 - 93,000
Requirements
Must:
- A minimum of 3 years of relevant work experience.
- Must be willing to travel frequently on short notice.
- Must possess a valid passport or the capability to obtain one within six months.
- A clean driving record (MVR) and the ability to drive motor vehicles.
- Expert knowledge of and experience with hand tools, light power tools, various types and applications of hardware, measuring tools and techniques, basic automotive repair, and understanding of wiring diagrams, along with electronics repairs. Intermediate knowledge of Linux is required.
- Proficiency with ticketing systems, Gmail, Google Calendar, and basic spreadsheet tasks (preferably Google Sheets). Moderate to advanced automotive repair knowledge is also preferred.
- Familiarity with various testing techniques and strong hardware troubleshooting abilities.
- Experience with hardware troubleshooting, installation, and warehouse management.
- Understanding of vehicle parts, computer components, camera parts, PCB, etc.
- Excellent interpersonal and communication skills to effectively engage with individuals at all levels of our organization.
- Comfort in a fast-paced environment, along with robust problem-solving skills and keen attention to detail.
- Ability to work autonomously, showing motivation and a proactive attitude, with a desire for continuous learning and creative problem-solving.
Responsibilities
- Assist engineering teams in testing advanced client-designed equipment, such as high-resolution cameras, mechanical frames, cables, and geolocation devices when required and approved by the team lead.
- Manage technical projects related to field support.
- Analyze common hardware failures through testing and debugging client-specific electronic devices.
- Oversee the development of documentation for test procedures and reports related to both new and existing hardware/components.
- Audit and maintain knowledge resources to ensure they contain accurate and useful information.
- Act as a subject matter expert in the review processes of global hardware troubleshooting and repair procedures, which includes:
- Monitoring the technical standards of the global field support team.
- Identifying gaps in technical knowledge and collaborating with leads to address these needs.
- Recognizing patterns of service-related failures to foster technical or process improvements.
- Staying aligned with Global and Regional Leads on current field support workflows and project requirements to actively contribute to process improvements.
- Identify common intermittent faults, analyze their causes, and develop repair strategies.
Description
Cognizant is a premier provider of IT and BPO services, delivering essential initiatives for a diverse range of global clients. Our Hardware Operations team plays a pivotal role in a high-profile client project that generates interactive panoramas from various global locations. We are responsible for building, testing, deploying, and maintaining the imagery hardware and sensors utilized across different platforms. The hourly rate for this position ranges from $72,000 to $93,000 based on experience and other qualifications of the successful candidate. Additionally, this role is eligible for Cognizant’s discretionary annual incentive program, determined by performance and in accordance with our applicable plans. Cognizant also offers a comprehensive benefits package for this position that includes: - Medical, Dental, Vision, and Life Insurance - Paid holidays along with Paid Time Off - 401(k) plan and contributions - Long-term and Short-term Disability coverage - Paid Parental Leave - Employee Stock Purchase Plan Please note, the hourly rate, other compensation, and benefits information is accurate as of the posting date, and we reserve the right to make changes to this information at any time, in compliance with applicable law. We will consider qualified applicants with arrest and/or conviction records for this position, particularly in LA County, and only those who are legally authorized to work in the United States without requiring company sponsorship now or in the future will be considered.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 885 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, Bain Magique, Archon Systems Inc, Journey Freight International inc, Puter Technologies Inc., Ontario One Call, HAPLY Robotics Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.