1154 IT & Software Developer jobs in the US
Bilingual Quality Analyst - Rider Support Center
$43,680 - 52,000
North Alma School Road 1130, Mesa
$43,680 - 52,000
Requirements
Must:
- 3–5 years of experience in process excellence, quality assurance, or high-level customer support, ideally in logistics, ride-sharing, or tech-driven operations.
- Direct hands-on experience as an Autonomous Driver is essential to thoroughly understand the product ecosystem.
- Candidates with a background in Emergency Response Team (ERT) operations or managing critical safety incidents will be prioritized.
- Must be fully bilingual in English and Spanish for effective coaching and team management.
- Proven ability in Root Cause Analysis (RCA) techniques and interpreting performance data into actionable strategies.
- Strong technical skills in Zendesk, Salesforce, QA auditing tools (Playvox, MaestroQA), data analysis using Google Sheets/Excel, and knowledge management with Notion/Confluence.
- Flexibility and readiness to work in a dynamic, 24/7 environment with potential for up to 15% travel to operational sites.
- Preferred certifications include Lean Six Sigma (Green Belt or higher) or similar process improvement credentials.
Responsibilities
- Lead global performance coaching and development of overseas support teams, providing training and workshops to align with Center of Excellence standards.
- Conduct audits of rider interactions and performance data, initiating Root Cause Analyses to find and address systemic issues.
- Implement quality assurance audits across various communication channels and deliver constructive feedback to international teams, collaborating with Team Leads on improvement plans.
- Act as the primary operational expert for complex escalations and ensure playbooks and Standard Operating Procedures are updated according to product changes.
- Work with Operations, Product, and Customer Experience teams to test new tools, perform beta tests, and advocate for rider feedback by turning it into actionable insights for product development.
Description
We are a leading IT consulting firm focused on leveraging innovative technologies to enhance diverse business operations. Currently, we seek to expand our team with Subject Matter Experts for our Rider Support Center of Excellence. This position requires candidates to be based in the United States and emphasizes a strong commitment to enhancing rider experiences globally. We pride ourselves on our collaborative and supportive workplace environment and offer competitive pay along with a comprehensive benefits package, including health insurance, 401(k) savings plans, and paid time off. Join us in making a significant impact in the evolving world of ride-hailing services.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1154 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Elim Solutions, GE Aerospace, D3 Security Management Systems, GoBolt, Combat Computers Inc., Infovirtuel, LOGO.com among others, are currently hiring for Support roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 67 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Kforce Technology Staffing as they are hiring for 67 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.