ServiceNow Architect - Application Development

- I assist in formulating the vision and strategy for our information systems while also supporting the development, implementation, communication, and promotion of both strategic and tactical plans. - I conduct research and participate in beta testing for new systems and technologies to evaluate their compatibility with our organization. - I evaluate proposed system acquisitions, providing crucial input regarding compatibility, cost, resource requirements, operations, and maintenance. I develop plans and recommendations to enhance the performance and efficiency of assigned systems, addressing all aspects including hardware, software, and outside services. Additionally, I consider cost-effectiveness, budgetary, and resource issues alongside technical matters, creating and implementing standards and procedures for various technology areas. - I collaborate in developing standards, designing, and implementing proactive measures to gather and report data and statistics on assigned systems. I conduct research and testing to confirm the impact of system installations and assist in building vendor support relationships. - I maintain comprehensive knowledge and current certifications in diverse areas of information technology. - I am responsible for infrastructure design, performance modeling, and capacity planning. - I provide guidance and leadership on architecture design initiatives independently. - I demonstrate the capability to lead teams through complex system design and implementation projects. - I ensure that architectures remain flexible and cater to business needs by understanding both business strategies and infrastructure capabilities. - I work with various technical resources across the team to facilitate the establishment of technical standards. - I communicate effectively and can develop and present solutions to all management levels, including executives. - I engage in gathering requirements and collaborating with both technical and business teams, establishing credibility through experience and presentation. - I assess proposed new systems, system changes, and expansions while overseeing the decision-making process. - I act quickly and decisively in fast-changing, unpredictable situations, showing a strong initiative in challenging circumstances while being adept at identifying and seizing opportunities. I proactively plan projects and tasks within applications. - I apply an advanced understanding of assigned clinical and business operations, processes, and workflows, discussing and identifying dependencies with project team members and stakeholders. I maintain collaborative relationships with customers, ensuring their needs are fully represented in all updates. - I review and provide feedback on documentation created by others, articulating issues and complex concepts appropriately based on the audience. - I foster strong and positive relationships with management at all levels. - I demonstrate an advanced comprehension of business strategies, applying my expertise to help meet customer goals and outcomes. I tackle new challenges through experimentation, learning from both successes and failures, and engage in creative problem-solving beyond standard recommendations.