Health Information Management Analyst

- I analyze, develop, test, document, educate, implement, support, and optimize assigned applications, solutions, and business processes to meet operational and technical needs. - I work collaboratively across projects with various teams, think creatively to propose practical solutions, and provide oversight and project management for assigned tasks. - I maintain a solid working knowledge of subject matter expertise, supporting projects, customers, and other teams while proactively seeking to enhance my expertise in the assigned applications/systems. - I demonstrate a thorough understanding of operations, identifying opportunities to enhance customer usability, efficiency, and experience. I represent user needs and expectations for larger, more complex system updates and enhancements, providing clear and organized status reports on key project areas for stakeholders. - I perform process and requirement analyses, including process mapping through flowcharts, documentation, future needs planning, stakeholder analysis, and requirement gathering, to deliver cross-team solutions. I am responsible for executing gap analyses and providing recommendations. - I communicate complex design and configuration issues clearly to end users and project stakeholders, and I maintain relationships with end-user leadership post-engagement while proactively addressing conflicts. - I contribute to strategic discussions by identifying options along with their pros and cons alongside team members, facilitating timely decision-making and making sound choices even when complete information is lacking. - I adhere to organizational standards for system configuration and change control. - I possess strong technical proficiency in application design and configuration, and I can independently analyze, design, and configure applications while teaching these concepts to new team members. - I foster strong relationships with end-user communities, customers, and business partners. - I collaborate with Operational Leaders to focus on standardized best practices for workflow processes and content, ensuring alignment across all ministries for optimal operational processes. - I coordinate code changes with the appropriate vendor concerning financial and business application issues. - I work with the Technical Team to identify infrastructure-related issues that may result in application problems. - I share industry best practices from vendors with Operational Leaders. - I continually enhance my technical knowledge of the assigned application, including understanding the relationships of infrastructure and the impact on users if it's unavailable. - I operate as a liaison between business operations, providers, internal IT, system users, and vendors to meet defined project objectives for issue resolution. - I follow strict change management processes, ensuring proper approval, testing, and validation of system changes. - I provide consistent and attentive written documentation to end users and leadership, demonstrating my ability to communicate proactively. - I regularly review and self-correct my skills, habits, work ethic, and behaviors to manage my work cooperatively among peers, remaining sensitive to how others perceive me. - I proactively troubleshoot and resolve moderate incidents and requests independently. - I uphold high standards for the quality of work for myself and others, providing oversight and feedback on my team members' designs, configurations, and deliverables. - I manage medium-complexity projects and requests, collaborating with team members as necessary, and proactively evaluate new releases and functionalities of applications. - I complete assigned courses in Healthstream or other electronic tracking tools for educational materials in a timely manner, or attend presentations as assigned. - I ensure my services contribute to achieving the primary mission of the department. - I escalate issues when SLAs are not met or appropriate vendor actions are lacking. - I may be required to travel to fulfill my duties and work additional hours during critical problems when necessary. - I assist in preparing and conducting formal or informal training sessions for users and coworkers. - I identify and seize new opportunities, demonstrating a positive attitude regardless of the situation, and I step up to handle challenging issues. - I perform other duties as assigned. ---