Epic Analyst - ASAP

- Meet expectations of the OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders - Collaborate with Clinical Informatics colleagues to advance strategic goals for the department and CHRISTUS Health - Work with colleagues to standardize best practice workflow processes and clinical content, promoting patient safety - Engage with technical teams to identify and resolve infrastructure-related concerns affecting clinical applications - Develop, test, implement, and maintain assigned clinical applications and business processes to meet operational needs - Communicate effectively with others, both individually and in group settings - Understand clinical practices in relation to the integration of health information systems and their effects on end-users - Report compliance issues related to clinical information systems and properly escalate concerns - Provide ongoing support to end users during upgrades, new releases, and enhanced functionalities - Assist in communicating system changes and new functionalities to clinical end users - Cultivate relationships with leadership across various ministries to ensure effective communication and compliance with business requirements - Prioritize and implement updates and changes to clinical information systems - Offer friendly and courteous customer service at all times - May require extended hours during critical incidents - Engage in special projects and additional duties as assigned - Conduct thorough analysis of workflows and technical issues associated with clinical information systems - Troubleshoot and resolve application concerns, escalating complex issues as necessary - Identify new opportunities and demonstrate a proactive approach to tasks and projects - Maintain relationships with end user leadership and address conflicts proactively - Provide organized status reports on significant project areas for communication to stakeholders - Offer insights and recommendations based on application/system analysis in assigned areas - Demonstrate subject matter expertise while improving knowledge of application areas beyond assigned modules - Periodically assess and refine personal skills, work habits, and behaviors in a collaborative manner - Manage medium complexity projects while collaborating with team members as necessary - Perform working level process analysis, including requirement elicitation and stakeholder analysis to deliver cross-team solutions - Complete gap analysis and present recommendations