Application System Analyst - IM Business

- Analyze, develop, test, document, educate, implement, support, and maintain or enhance assigned applications, solutions, and business processes to meet operational and technical specifications - Collaborate across project boundaries with other teams - Think creatively and offer practical solutions to challenges - Provide oversight and manage projects related to assigned tasks - Demonstrate sound subject matter expertise to support projects, customers, and teams while actively seeking to expand knowledge in assigned areas - Regularly utilize application training, web resources, and materials, guiding newer team members in their usage - Understand operations thoroughly to proactively enhance user experience and efficiency - Represent user needs in complex system updates and enhancements - Deliver clear and organized status updates for critical project areas to inform stakeholders - Conduct detailed process and requirement analysis, including mapping current workflows, documenting future needs, and gathering specifications for cross-team solutions - Perform gap analysis and provide actionable recommendations - Clearly communicate complex design and configuration issues to end users and project stakeholders - Maintain relationships with end user leadership post-engagement - Address conflicts with end users proactively - Contribute to strategic discussions by identifying options, pros, and cons with team members - Facilitate timely decision-making and sound judgments even with incomplete information - Recognize when quick solutions are sufficient - Adhere to organizational standards for system configuration and change control - Demonstrate strong technical skills in application-specific design and configuration - Articulate core design concepts clearly to end users and train new team members in these concepts - Establish productive relationships with end user communities, customers, and business partners - Work with Operational Leaders to align standardized workflow practices and content across all ministries to create efficiencies - Manage code changes with relevant vendors related to financial and business application concerns - Collaborate with the Technical Team to address infrastructure issues impacting applications - Share industry best practices from vendors with Operational Leaders - Increase technical knowledge of assigned applications, particularly regarding infrastructure relationships and user impact when unavailable - Act as a liaison between business operations, internal IT, system users, and vendors within defined project objectives to resolve issues - Follow strict change management procedures for system modifications - Provide consistent and thorough written documentation for end users and leadership - Function as an effective team player, proactively communicating issues and concepts to project leadership - Regularly assess and enhance personal skills, work habits, and behaviors for effective collaboration among peers - Independently troubleshoot and resolve moderate incidents and requests - Maintain high standards of work quality for oneself and others - Oversee and provide feedback on the design and deliverables of team members - Manage medium complexity projects and requests, collaborating with team members as necessary - Evaluate new releases and functionalities of applications proactively - Complete assigned educational courses and attend presentations as required - Ensure services contribute to the departments primary mission - Escalate issues when service level agreements are breached or vendor actions are not being fulfilled - Travel may be required for task performance - Additional hours may be necessary during critical incidents - Assist in preparing and conducting training sessions for users and colleagues - Identify and embrace new opportunities, exhibiting a proactive attitude in challenging situations - Undertake other duties as assigned