3569 IT & Software Developer jobs in the US
Junior Help Desk Technician - Remote
$64,480 - 70,720
Choice IT Services
7015 College Blvd., Kansas City + Remote (US)
$64,480 - 70,720
Requirements
Must:
- Over 3 years of IT support experience, particularly in an MSP setting
- Proficient in Windows Server and Windows 10/11 administration
- In-depth understanding of Microsoft 365 and Azure AD administration
- Capable of troubleshooting networking issues including DNS, DHCP, VPN, and TCP/IP
- Familiar with Active Directory, Group Policy, and user identity management
- Strong analytical and troubleshooting abilities
- Exceptional communication skills and documentation practices
- Skilled in managing multiple tickets and priorities in a high-pressure MSP environment
- Reliable home office setup with high-speed internet access
-
*Preferred Qualifications:*
- CompTIA Network+, Security+, or Microsoft certifications are advantageous
- Familiarity with Datto RMM, Autotask, or similar MSP software
- Experience managing firewalls, VPNs, and network infrastructure
- Knowledge of virtualization technologies like Hyper-V or VMware
- Experience in healthcare IT or HIPAA-regulated environments
- Previous MSP experience supporting diverse client environments
Responsibilities
- Diagnose and resolve escalated Level 1 tickets related to Windows systems, Microsoft 365, networking, and cloud services
- Administer and support Active Directory, Azure AD, Microsoft 365, and user identity management
- Troubleshoot and resolve network connectivity issues, VPN-related problems, and firewall configurations
- Manage and maintain servers, virtual machines, and core infrastructure elements
- Execute advanced troubleshooting for workstation, server, and application challenges
- Assist with Microsoft 365 administration tasks including Exchange Online, SharePoint, and Teams
- Document troubleshooting processes, resolutions, and system modifications within Autotask PSA
- Engage in client onboarding, system implementations, and infrastructure enhancements
- Collaborate with Level 1 technicians by providing guidance and technical assistance
- Adhere to prioritization protocols and Service Level Agreement response standards
- Ensure compliance with HIPAA and security regulations when handling client information
- Deliver high-quality, professional support to both technical and non-technical end users
Description
We are seeking an experienced Level 2 IT Support Technician to join our fully remote team. As part of a tight-knit MSP operation, you will play a vital role in troubleshooting and resolving complex technical issues while mentoring junior technicians and supporting end users across various client environments. This position provides an exciting opportunity to enhance your skills in Microsoft technologies, networking, and security, specifically within the healthcare sector. We offer a competitive compensation package that includes medical, dental, and vision insurance, as well as opportunities for continuous learning and career advancement into senior engineering roles. Join us to make a meaningful difference by supporting healthcare organizations that rely on robust IT systems.
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Which companies are hiring for IT Support Engineer jobs in the United States?
Ekxpert Placement Services, D3 Security Management Systems, GINGER Telecom, Gatestone & Co. Inc, ID Cosmetic clinic, GE Aerospace, Decisive Dividend Corporation among others, are currently hiring for Support roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 254 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Judge Group, Inc. as they are hiring for 254 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.