918 IT & Software Developer jobs in the US
TAP Application Support Analyst - Fort Knox
$77,000 - 117,000
Choctaw Global
Maine Street, Fort Knox
$77,000 - 117,000
Requirements
Must:
- Associate or bachelors degree preferred in Information Technology, Information Systems, Computer Science, Management Information Systems, or a related discipline.
- At least two (2) years of experience delivering application support, help desk, or IT customer service in a professional setting.
- Experience in Federal, DoD, or Army IT environments is preferred.
- Proven experience in managing trouble tickets, supporting user access, issue triage, and customer service within a fast-paced environment.
- Must be a U.S. citizen.
- Advanced proficiency in Microsoft Office Suite is required.
- Ability to successfully pass a background investigation (National Agency Check or higher), as necessary.
Responsibilities
- Act as the primary intake point for TAP IT trouble tickets concerning the TAP Database System, TAP Virtual Center Tools, and Government Furnished IT equipment.
- Log, classify, prioritize, and monitor tickets following established procedures and severity levels.
- Conduct initial triage to determine the proper resolution path or escalation process.
- Resolve routine issues related to user access, permissions, accounts, connectivity, and functionality within authorized limits.
- Document all actions, timelines, and outcomes according to ARIMS and contract requirements.
- Escalate complex or systemic issues to the System Design / IT Liaison and appropriate Government IT stakeholders.
- Coordinate resolution efforts and ensure issues are tracked to closure.
- Support testing and validation of system fixes and enhancements before enterprise release.
- Participate in ongoing coordination meetings as required.
- Ensure that Counselors, Regional Managers, Installation Managers, and Government Stakeholders have continuous access to TAP systems.
- Monitor ticket trends and identify recurring issues or gaps impacting service delivery.
- Identify and report data inconsistencies, user errors, or system behaviors affecting reporting accuracy.
- Assist in compiling metrics, summaries, and presentations related to system performance and support trends.
- Review and recommend updates to Standard Operating Procedures (SOPs) and job aids when there are system or policy changes.
- Adhere to cybersecurity and information assurance requirements as outlined in AR 25-2.
- Complete all mandatory Government and contract-required training.
Description
Choctaw Premier Services (CPS) is dedicated to supporting the Department of Defense Transition Assistance Program (TAP), a critical initiative that assists Service Members and their families in preparing for civilian life after military service. We are looking for an Application Support/Help Desk Analyst to deliver daily technical support for TAP information systems and Government Furnished IT equipment. In this role, you will serve as the first point of contact for users, ensuring they have dependable access to the systems essential for helping transitioning Service Members. If you are organized, responsive, and motivated by meaningful work, you will find this opportunity rewarding while advancing your career within a Federal IT environment.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 918 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Snaplii, Nurse Next Door, LYNKED Inc., D3 Security Management Systems, DataAnnotation, Digital Global Connectors, Tyler Technologies among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 196 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 196 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.