1489 IT & Software Developer jobs in the US
Technical Support Engineer - IT Solutions
$40,000 - 40,000
Celera IT Services
Hargrove Grade 2, Palm Coast
$40,000 - 40,000
Requirements
Must:
- Strong troubleshooting abilities in hardware, software, networking, and cloud technologies.
- Exceptional verbal and written communication skills, especially directed at non-technical users.
- Capability to manage multiple tasks and priorities within SLA-driven environments.
- Proficiency in Microsoft 365, Windows OS, Active Directory, and remote support tools.
- Strong documentation practices and meticulous attention to detail.
- A genuine eagerness to learn, adapt, and grow with evolving technologies.
- Previous experience in a Managed Services Provider (MSP) is preferred.
- Relevant certifications such as CompTIA A+/N+, Microsoft (MS-900, AZ-900), Cisco CCNA, VMware, etc. are also preferred.
- Familiarity with virtualization tools (VMware, Hyper-V), cloud platforms (Azure, AWS), or security solutions is advantageous.
Responsibilities
- Manage, evaluate, and prioritize incoming support tickets to adhere to SLA expectations.
- Track ticket developments, provide timely updates, and ensure appropriate escalation when required.
- Maintain orderly ticket queues and comply with existing service delivery protocols.
- Diagnose and resolve hardware, software, and networking problems across various operating environments including Windows, macOS, cloud, and hybrid systems.
- Conduct advanced troubleshooting for systems, networks, security, and applications.
- Provide support for identity management, virtualization, backup systems, and cloud services as relevant to client setups.
- Clearly communicate complex technical concepts to non-technical clients.
- Provide outstanding customer service with professionalism, empathy, and patience.
- Act as a reliable resource, ensuring clients feel supported and informed during the resolution of their issues.
- Create, update, and manage technical documentation, standard operating procedures, knowledge base articles, and end-user guides.
- Accurately document all troubleshooting actions, solutions, and system configurations.
- Retrospectively contribute to enhancements in documentation methods and internal training resources.
- Collaborate with team members, escalation engineers, and other project teams to address intricate issues.
- Engage in ongoing improvements of support processes, workflows, and automation practices.
- Provide mentorship or support to junior technicians when necessary.
Description
We are a Managed Services Provider (MSP) dedicated to delivering exceptional technical support and services. Our team thrives in a collaborative environment, balancing technical challenges with outstanding customer service. We offer a hybrid work model, allowing flexibility in your work location. As part of our team, you will enjoy opportunities for growth, ongoing training, and a focus on continuous improvement within your role. Join us in embracing our commitment to client satisfaction and technological advancement.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1489 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Jump, Sched LLC, D3 Security Management Systems, Snaplii, DataAnnotation, Advanced Test Equipment Rentals, Southern Sky Brands among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 61 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 61 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.