Vice President of Customer Engagement

This position is for the Vice President of Customer Loyalty, an executive role where I seek a visionary to build and scale our global customer loyalty program. The candidate will enhance customer lifetime value, retention, and advocacy across Carey’s luxury transportation ecosystem. As the architect of this ambitious loyalty vision, the VP will lead the creation of a world-class, data-driven loyalty and membership platform that integrates technology, personalization, and partner collaboration to deepen customer engagement. The ideal candidate will champion our loyalty and CRM team, foster innovation, analytical rigor, and a customer-centric mindset. They will drive the alignment of teams around our goals of customer retention and lifetime value, ensuring our loyalty investments yield measurable improvements in engagement and brand advocacy. The position requires hybrid visibility between our Los Angeles and DC-area offices, along with the flexibility to travel for client interactions and operational assessments. We offer a full-time position with a competitive salary range of $120,000 to $140,000 per year, alongside various benefits to ensure your well-being and career growth. We are an Equal Opportunity Employer and encourage individuals with a criminal record to apply.