1507 IT & Software Developer jobs in the US

Care First Group Living jobs

IT Technician

$52,000 - 52,000
Care First Group Living
John R 3985, Troy
$52,000 - 52,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- We require 2–5 years of experience in an onsite IT support, desktop support, or field technician capacity. - We need strong proficiency with Windows operating systems, Microsoft 365, and widely used business applications. - We require hands-on experience with Active Directory, including account administration, password resets, and group management. - We need the ability to troubleshoot and repair desktops, laptops, printers, mobile devices, and related peripherals. - We require a basic working knowledge of networking fundamentals such as TCP/IP, DHCP, DNS, Wi‑Fi, routers, and switches. - We need familiarity with IT ticketing platforms such as ServiceNow, Remedy, Jira, Zendesk, or Freshservice. - We require excellent communication, a professional manner, and strong customer service skills. - We need someone who can work independently, set priorities effectively, and travel between multiple sites as needed. - We require a valid drivers license and dependable transportation. - A bachelors degree is preferred. - Experience supporting healthcare, rehabilitation, or multi-site environments is preferred. - Familiarity with SharePoint, device management solutions, and inventory tracking systems is preferred. - Experience coordinating hardware repairs or replacements with vendors is preferred. - Help desk experience, Microsoft 365 experience, artificial intelligence experience, web design experience, and website management experience are all valued in varying degrees for this role.

Technologies

AI
Active Directory
ITSM
LAN
Microsoft 365
TCP/IP
VPN

Responsibilities

- We provide onsite technical assistance for desktops, laptops, printers, mobile devices, and other peripheral equipment. - We diagnose and resolve hardware, software, and basic network problems, including Wi‑Fi, LAN, and VPN issues. - We install, configure, and upgrade operating systems, applications, and hardware components. - We carry out routine maintenance, patching, and system updates to keep equipment running smoothly. - We set up new workstations, monitors, docking stations, and associated accessories for staff. - We support users with system access, password resets, and basic guidance on technology tools. - We perform break/fix repairs and work with vendors on hardware replacements when needed. - We maintain accurate IT asset records and keep inventory information current. - We document troubleshooting actions, resolutions, and service activities thoroughly. - We follow IT service management practices for incidents, requests, and problem resolution. - We assist with office relocations, new site deployments, and technology refresh initiatives. - We coordinate with external vendors for escalated issues or specialized equipment requirements. - We help ensure compliance with our IT policies, security standards, and data protection procedures. - We support system upgrades, software rollouts, and new technology implementations across our locations. - We work directly with staff across clinical and residential settings to help keep daily operations running efficiently.

Description


We are Care First Rehabilitation, a CARF-accredited neuro-rehabilitation organization supporting adults with traumatic brain injuries across our Troy, Farmington, and Sterling Heights locations in Michigan. We are hiring a dependable and technically skilled IT Onsite / Field Technician to help keep our technology environment reliable and responsive for our teams. This is a full-time, in-person role based in Troy, Michigan, offering competitive pay of $52,000 per year along with health, dental, vision, and life insurance, 401(k) with employer match, PTO, paid holidays, a flexible schedule, and professional development support. We value growth, cross-training, and advancement opportunities as we continue expanding our organization.
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