1622 IT & Software Developer jobs in the US
Tech, National Support - NCA
$69,968.8 - 104,984
Canon U.S.A., Inc.
Communication Avenue 4960, Boca Raton
$69,968.8 - 104,984
Requirements
Must:
- High School Diploma, GED, or equivalent experience required
- 4 to 6 years of relevant experience
- Associates degree in Mechanical or Electronics preferred
- Experience in field service, including knowledge of printers and diagnostic applications
- Advanced computer skills (networking, multi-operating systems, Windows Server, Linux, etc.) are preferred
- Understanding of TDM print market
- Willingness to travel up to 70% (domestic and internationally), including overnight stays (valid drivers license, passport, and good driving record required)
- Ability to work in a 24/7 environment, perform shift work, and participate in on-call rotations
- Capacity to obtain necessary security clearances to access customer premises
- Technical certifications such as A+, Network+, MCSE are highly desired
- Advanced color certification preferred
- Familiarity with PLC/Control software is advantageous
- Knowledge of digital workflows in a color environment is desired
- Ability to lift 50 lbs and remain mobile over 50% of the time (walking, standing, stooping/kneeling)
Responsibilities
- Deliver ongoing third-level technical support to field engineers and troubleshoot equipment issues
- Assist with field support for new product launches and installations
- Provide guidance on adjustments, repairs, upgrades, and troubleshooting procedures using available resources
- Conduct audits on accounts/equipment performance, ensure maintenance standards are met, and report findings
- Timely escalation of issues to minimize customer downtime
- Update Canon USA Management on the status of escalated issues
- Regularly use SAR, imPACT, RCCA, CRM, Maintenance Assist, Remote Assist & ADAM
- Maintain and update problem records and document resolved and unresolved issues
- Organize information to enhance the efficiency of other engineers
- Develop documents and input technical updates to the knowledge database and publications
- Train fellow engineers on tools, methodologies, and technical insights
- Address MICR issues and inquiries related to MICR
- Ensure timely completion of all tasks, regardless of owner
- Execute Bundle upgrades confidently within established timeframes
- Demonstrate understanding of media-related issues and discuss the interaction between ink and media
- Utilize ORS dashboard functionality regularly to maintain product quality
- Strive to exceed performance targets for strategic products and deliver post-sales support
- Communicate field obstacles (documentation, product defects, logistics) to team leads
Description
At Canon U.S.A., Inc., we are a prominent provider of digital imaging solutions across the consumer, business-to-business, and industrial sectors in the United States, Latin America, and the Caribbean. With around $28.5 billion in global revenue, our parent company, Canon Inc., has ranked within the top-10 for U.S. patents granted for an impressive 41 consecutive years. We are committed to our Kyosei philosophy, emphasizing social and environmental responsibility. Joining our diverse team means contributing to a collaborative atmosphere driven by purpose and innovation, as we prioritize exceeding customer expectations while making a meaningful difference in the community. We offer competitive salaries and an array of benefits, along with opportunities for individual growth and achievement. Enjoy perks such as employee referral bonuses, discounts, a casual dress code, community service opportunities, and unique company merchandise.
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The company with most openings is Jobot as they are hiring for 273 different Mobile Developer jobs in the United States. They are probably quite committed to find good Mobile Developers.