1390 IT & Software Developer jobs in the US
Senior Technical Operations Specialist
$76,150 - 104,570
Canon U.S.A., Inc.
Water Street 55, New York
$76,150 - 104,570
Requirements
Must:
- Bachelors degree in a relevant field or equivalent experience required
- Minimum of 5 years of related experience
- CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+, or equivalent certifications
- In-depth understanding of Canon vendor systems such as Pharos, UniFlow, etc.
- Proven track record of strong customer service, including relationship management and issue resolution
- Contribution to customer data systems to enhance service delivery
- Ability to propose modifications to work systems for improved customer experience
- Capability to collaborate with Canon team members across departments to convey customer feedback
- Willingness to travel up to 30% to client locations, including overnight stays (valid drivers license and acceptable driving record required)
- Must complete necessary security and/or clearances required for customer site access
Responsibilities
- Build and maintain relationships with client IT administrators and personnel
- Acquire a comprehensive understanding of the clients networking environment
- Keep current with all deployed solutions within the clients ecosystem
- Administer applications related to fleet management, output management, and scanning software
- Assist clients and Canons Account Team in testing and implementing solutions within the clients network
- Notify the Canon team promptly about any potential impact on timelines
- Conduct technical support and issue resolution activities
- Communicate persistent technical issues with the Client and Canon Account Team
- Provide training to Canon site personnel on predefined troubleshooting and remediation methods
- Ensure timelines are met while managing customer expectations alongside project teams
- Lead technical projects and chair associated meetings to ensure successful outcomes
- Host kick-off meetings for projects
- Maintain relationships with the customers IT management team
- Create and lead technical training sessions for on-site personnel, such as the school of technology (SOT) and TNTAP
- Consistently apply core principles of customer service excellence
- Seek opportunities to deliver unexpected value to customers
- Build strong customer service relationships representing Canon
- Share customer feedback systematically with the team to enhance knowledge of capabilities, requirements, and issues
- Regularly contribute to the customer information database to document issue resolutions
Description
At Canon U.S.A., Inc., we are a prominent provider of digital imaging solutions for the consumer, business-to-business, and industrial sectors across the United States, Latin America, and the Caribbean. With approximately $28.5 billion in global revenue, we proudly rank among the top ten for U.S. patents granted for over 40 consecutive years. Committed to our Kyosei philosophy of social and environmental responsibility, we seek individuals who thrive in a collaborative environment where talent fosters innovation. By joining our exceptional team, you will engage in meaningful work alongside extraordinary colleagues, enjoying competitive compensation and diverse benefits. Our workplace is defined by integrity, respect, empowerment, and a shared mission to enrich our communities. Join us and become part of a global leader in digital imaging, recognized for quality and innovation.
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