1054 IT & Software Developer jobs in the US
AWS Connect Specialist
$94,000 - 134,000
CSZNet, Inc.
Ellipse Road Northwest, Washington
$94,000 - 134,000
Requirements
Must:
- Bachelors degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and experience
- Minimum of 3 years of hands-on experience with Amazon Connect and other AWS cloud services
- Proven experience with Amazon Connect CCaaS, specifically in contact flow creation, call routing, and user management
- Proficient in scripting and integrating various AWS services, such as AWS Lambda, DynamoDB, and S3, to enhance contact center functionalities
- Strong understanding of Voice over IP (VoIP) and Customer Experience (CX) strategies
- In-depth knowledge of workforce optimization, including forecasting, capacity planning, and scheduling best practices
- Capable of configuring and utilizing Amazon Connects reporting and dashboard features for Key Performance Indicator (KPI) management
- Effective communication skills for requirement gathering and technical explanations
- Ability to collaborate with cross-functional teams, such as IT project managers, business analysts, and security staff
- Preferred: AWS certifications, such as AWS Certified Solutions Architect or AWS Certified Developer
Responsibilities
- Collaborate closely with the Office of the Chief Financial Officer (OCFO) and other District government stakeholders
- Design, implement, and maintain the AWS Connect cloud-based contact center for optimal performance
- Develop and document dynamic contact flows for effective call routing based on business needs
- Create and launch chatbots and conversational AI features using Amazon Connect to automate customer interactions
- Configure and sustain Amazon Connect instances, including user and routing profiles
- Manage data collection for metrics essential for KPI management within AWS Connect
- Develop and maintain custom dashboards and reports in Amazon QuickSight to oversee team performance
- Evaluate and analyze usage data through Amazon CloudWatch and communicate insights to supervisors
- Organize and supervise outbound voice campaigns and customer surveys in accordance with regulations
- Implement integrations between AWS Connect and other systems using AWS Lambda and other AWS resources
- Review and refine contact center designs based on operational feedback to enhance efficiency and reliability
- Ensure compliance with security protocols by collaborating with security personnel to define processes for AWS Connect
- Address technical issues relating to AWS Connect, providing updates and applying revisions to optimize performance
Description
We are seeking a dedicated professional to join our team and lead the development and management of our AWS Connect cloud-based contact center. This role offers an opportunity to work with a dynamic team in a supportive environment, promoting innovation and efficiency. We provide a competitive benefits package and opportunities for professional development. Our office is located in a collaborative setting where teamwork and engagement are highly valued.
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The company with most openings is Kforce Technology Staffing as they are hiring for 79 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.
The company with most openings is Kforce Technology Staffing as they are hiring for 79 different DevOps jobs in the United States. They are probably quite committed to find good DevOps.