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CSL Seqirus jobs

Customer Insights Analyst

$66,000 - 78,000
CSL Seqirus
New England Avenue 10, Summit
$66,000 - 78,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
I am looking for candidates who hold a Bachelor's degree in Business, Data Management, Information Systems, or a related discipline. You should have 3–5 years of experience in customer master data management, business analysis, or process enhancement, ideally within the pharmaceutical or life sciences sectors. Proficiency in SAP (Customer Master, OTC processes) and Model N is preferred. Advanced skills in Excel, SQL, Power BI, and automation tools are essential; familiarity with Crystal Reports, VBA, and Python would be advantageous. Strong analytical abilities, problem-solving capabilities, and exceptional communication skills are necessary. Additionally, a track record of driving change and improving customer master data procedures in a collaborative setting is important.

Responsibilities

In this role, I will have you manage the creation, upkeep, and quality of customer master data in SAP, Model N, and other relevant systems, ensuring accuracy, compliance, and alignment with our business objectives. You will identify and execute process enhancements, including the automation and modernization of customer master data workflows. I expect you to develop and present regular and ad-hoc reports, dashboards, and actionable insights using technology platforms (Excel, Power BI, SQL, etc.) to assist in business decisions. Your support and leadership on projects related to customer master data migration, system upgrades, and process transformation will be crucial. You will analyze operational needs, tackle complex challenges, and provide recommendations to support Sales, Demand Planning, and Executive Leadership. Fostering cross-functional collaboration, you will serve as a resource to translate business needs into technical solutions and enhance our understanding of data challenges. Building and maintaining robust relationships with internal and external stakeholders, including Sales, Finance, Demand Planning, Distribution & Logistics, Marketing, Market Access, and IT, will be key. You will ensure compliance with regulatory requirements and internal controls through regular audits and adherence to set policies and procedures. Participation in meetings with IT and business partners to review system performance, address concerns, and support continuous improvement will also be part of your role. I expect you to provide peer support, share knowledge, and assist Customer Account Analysts with critical queries or urgent solutions to prevent delays in shipments. Moreover, your contribution to cross-functional initiatives aimed at enhancing data quality, operational efficiency, and customer experience will be valued.

Description


CSL Seqirus offers you the opportunity to join a company that finds answers to complex challenges. Our expertise extends beyond influenza science as we engage in the latest research and pioneering technologies to enhance the manufacturing process and effectiveness of influenza vaccines. We function as a unified global organization, pooling our expert staff from multiple countries to collaborate effectively. Together, we are committed to protecting communities from seasonal influenza and global pandemic threats. When you join CSL Seqirus, you become part of a team dedicated to making a positive impact in people’s lives. The expected base salary range for this position at hiring is $66,000 – $78,000, reflecting the minimum and maximum base pay that CSL anticipates paying for this role at the listed location at the time of this posting. The individual base salary for a successful candidate will be determined by qualifications, skill level, experience, competencies, and other pertinent factors. Additionally, total compensation for this role may include incentive compensation. CSL Seqirus employees working at least 30 hours per week are eligible for benefits starting from day one. We are devoted to the well-being of our employees and their loved ones. Our benefits encompass a range of resources, from healthcare to financial protection, allowing you to focus on meaningful work. These benefits are designed to support employees at every stage of their lives, whether you are considering starting a family, seeking emergency backup care for children, looking for mental health resources, planning for your financial future, or supporting your preferred charity with a matching contribution. CSL Seqirus is part of CSL, one of the largest influenza vaccine providers in the world and a key contributor to global influenza prevention and pandemic preparedness. Our state-of-the-art production facilities in the U.S., the U.K., and Australia utilize diverse technologies to offer a broad portfolio of differentiated influenza vaccines in over 20 countries worldwide. At CSL, we believe that Inclusion and Belonging are integral to our mission and who we are, fueling our innovation every day. By celebrating our differences and fostering a culture of curiosity and empathy, we enhance our understanding of and connections with our patients and donors while building a diverse workforce that propels our company and industry forward. Join us in doing work that matters at CSL Seqirus!
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