1018 IT & Software Developer jobs in the US
IT helpdesk and copier support specialist
$37,440 - 52,000
CPI Technologies
West Volunteer Way 2097, Springfield
$37,440 - 52,000
Requirements
Must:
- 1–2 years of experience in helpdesk, IT support, or service desk settings
- Strong understanding of desktop and laptop hardware, Windows operating systems, and basic networking concepts
- Excellent communication and interpersonal skills to effectively convey technical information to non-technical users
- Familiarity with ticketing systems, remote support tools, and knowledge bases
- A proactive, customer-oriented approach with robust problem-solving capabilities
- Experience with Remote Monitoring and Management (RMM) platforms (preferred)
- Knowledge of Endpoint Detection and Response (EDR) or Managed Detection and Response (MDR) solutions (preferred)
- Previous customer service experience in a dynamic or technical environment (preferred)
- CompTIA certifications such as A+, Network+, or Security+ (preferred)
- Awareness of cybersecurity best practices and tools (preferred)
Responsibilities
- Act as the primary point of contact for end-users requiring technical support, available via phone, email, or in person
- Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices, and other equipment
- Manage and track support tickets in the IT ticketing system, ensuring timely follow-up, documentation, and resolution per SLAs
- Assist with the setup and configuration of workstations, user accounts, emails, and software tools for new employees
- Provide assistance for common business applications like Microsoft 365, web browsers, antivirus programs, and collaboration tools
- Escalate complex or unresolved issues to senior IT staff or specialists when necessary
- Maintain accurate documentation of support procedures, asset inventory, and common troubleshooting methods
- Aid the IT team with routine maintenance, updates, and system health monitoring tasks
Description
At CPI Technologies, we are committed to offering innovative technology solutions that enhance efficiency, productivity, and success for our clients. We are thrilled to be looking for a Helpdesk Support Specialist—a crucial position that ensures our internal users and clients receive exceptional technical assistance for their everyday IT requirements. Joining our team means being part of a supportive and collaborative work environment in Springfield, MO, with a competitive compensation package and numerous opportunities for professional development, including training and certifications.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 1018 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Transport-Bourassa, Brain Box, Lauserco Inc., D3 Security Management Systems, Tactable, PNC IT among others, are currently hiring for Support roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 84 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Kforce Technology Staffing as they are hiring for 84 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.