Epic Analyst - Grand Central & Real Time Eligibility - Irving

- Analyze, develop, test, document, educate, implement, support, and optimize assigned applications and business processes to fulfill operational and technical needs - Collaborate with other teams and projects to ensure cohesion - Think creatively and present practical solutions to challenges - Provide oversight and project management for assigned tasks - Maintain a strong level of expertise to support projects and teams, while actively seeking to improve and acquire new knowledge - Utilize application training and resources effectively to guide newer team members - Identify opportunities to enhance customer usability and experience based on operational insights - Represent user needs in complex system updates and enhancements - Deliver clear and organized status reports to stakeholders - Conduct thorough process and requirement analyses to deliver cross-team solutions - Perform gap analyses and offer actionable recommendations - Communicate complex design and configuration issues effectively to end users and project stakeholders - Maintain post-engagement relationships with end-user leadership and address conflicts proactively - Participate in strategic discussions, providing insights and options for decisions - Ensure adherence to standard system configuration and change control processes - Demonstrate technical proficiency in application design and configuration - Collaborate with teams to standardize best practices across workflows and processes - Coordinate code changes with vendors regarding financial and application issues - Work with the Technical Team to identify infrastructure-related application issues - Share vendor best practices with Operational Leaders - Continuously enhance knowledge of assigned applications and their infrastructure relationships - Act as a liaison among business operations, IT, system users, and vendors to resolve issues efficiently - Follow strict change management processes and validation for system modifications - Deliver consistent and thorough documentation for end users and leadership - Actively communicate issues and concepts to project leadership - Regularly self-assess and refine personal skills and work habits - Troubleshoot and resolve moderate incidents independently - Maintain high standards of quality in work output - Provide feedback and oversight on team design and configurations - Manage medium complexity projects and requests proactively - Evaluate new application releases and functionalities in a timely manner - Complete assigned educational courses within designated tools or attend in-person presentations - Ensure services contribute to the overall mission of the department - Escalate issues when service level agreements are not met - May require travel and additional hours for critical issues - Assist in training sessions for users and coworkers - Seek new opportunities while maintaining a proactive attitude - Perform additional duties as assigned