1155 IT & Software Developer jobs in the US
IT Support Specialist - Help Desk & Networking
$56,160 - 76,960
CCI Tech
Arroyo Circle 7510, Gilroy + Remote (US)
$56,160 - 76,960
Requirements
Must:
- A minimum of 2 years of experience in IT support (experience in an MSP setting is preferred)
- Strong proficiency with Windows 10/11 and basic Windows Server
- Familiarity with Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
- Knowledge of Active Directory / Entra ID
- Understanding of networking principles (TCP/IP, DNS, DHCP, VPN)
- Experience with remote support tools and ticketing platforms
- Excellent analytical and problem-solving abilities
- Strong verbal and written communication skills
- Ability to handle multiple tasks and prioritize efficiently
Responsibilities
- Provide Tier 1–2 technical assistance for desktops, laptops, printers, and mobile devices
- Troubleshoot issues related to Windows OS, Microsoft 365, networking, and business applications
- Address service requests through our ticketing system (Autotask PSA), phone, and email
- Deliver onsite support at client locations when necessary
- Install, configure, and upkeep hardware and software systems
- Assist with user account management (Active Directory / Entra ID / Microsoft 365)
- Support with network troubleshooting (VPN, firewalls, switches, Wi-Fi)
- Monitor and react to alerts from RMM and cybersecurity tools
- Document all activities, solutions, and processes in IT Glue and PSA system
- Engage in the onboarding and offboarding processes for client users and systems
- Adhere to security best practices in line with NIST, SOC 2, and CMMC standards
- Maintain a professional demeanor while engaging with clients and teammates
Description
We are CCI Tech, a well-established Managed Services Provider with over 30 years of experience in the industry. We are currently seeking a dependable and client-oriented IT Support Specialist to enhance our Managed Services team. In this role, you will have the opportunity to work with a diverse range of technologies and clients, and we provide a competitive compensation package along with health, dental, and vision benefits, paid time off, and career advancement opportunities. Our work environment includes a mix of remote support, onsite client visits, and office work, fostering both independent and collaborative teamwork.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1155 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
GE Aerospace, Kochasoft, Inc, Prenuvo, Nuvollo, Combat Computers Inc., LOGO.com, D3 Security Management Systems among others, are currently hiring for Support roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 62 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Kforce Technology Staffing as they are hiring for 62 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.