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ServiceNow Engineer
$120,800 - 265,800
CACI
Fernwood Road 8610, Bethesda
$120,800 - 265,800
Requirements
Must:
- You must be a U.S. Citizen with an active Top Secret (TS)/SCI Clearance with Polygraph.
- A Bachelor's degree is preferable in an IT-related field, along with at least 6 years of relevant experience; a Master’s with 4 years, or an Associate’s with 8 years of experience will also be considered.
- You should have extensive backend development experience with JavaScript and its application in ServiceNow, including familiarity with ServiceNow Glide.
- A ServiceNow developer certification is required, ideally as a Certified System Administrator (CSA).
- You must have a strong understanding and support for best practices in workflow and process management across commercial and federal sectors.
- Excellent interpersonal skills and a proven ability to collaborate with industry partners are essential.
- Ability to efficiently estimate work effort requirements.
- Effective communication skills, particularly in a fast-paced environment.
- Strong public speaking abilities and a professional demeanor are necessary.
- Experience with scrum and agile frameworks, including task management, conducting stand-ups, sprint reviews, gathering requirements, and documentation creation.
Responsibilities
- You will develop, maintain, and enhance applications on the ServiceNow platform, which may include ITSM, SPM, PPM, APW, CMDB, ITOM/ITAM, CSM, ATF, DevSecOps, Service Portal, HR Module, Change Management, and Custom Development.
- You are expected to develop and unit test, conduct code reviews, and assist in building the pipeline for continuous integration/continuous delivery.
- Customization of ServiceNow applications and facilitating the rollout of new applications and modules will be a key part of your role, along with configuring application UI, workflow, and API.
- You will create and maintain configuration management on the ServiceNow platform across all environments.
- Collaboration with other ServiceNow administrators will be necessary to develop solutions and manage general updates and configuration changes/requests.
- You will engage with Mission Partners to outline their IT goals and provide advice for re-engineering business processes to achieve those objectives.
- Expertise in standards and validations (e.g., ISO 9000) will be part of your responsibilities.
- You may need to facilitate group discussions, interview candidates, provide training, and engage in various forms of knowledge transfer.
- Acting as a primary coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering tasks is also required.
- You will promote awareness training and implementation of business processes.
- Development of process documentation, testing, workflows, and work plans will be essential.
- You will lead or contribute to requirements presentations to leadership and Mission Partners as necessary.
- Coordination with various departments within and outside the customer’s organization to complete project tasks will also be expected.
Description
At CACI, we emphasize a culture of integrity. We prioritize character and innovation in all that we do, ensuring our team members are part of a high-performing group dedicated to supporting our customers' missions and contributing to national safety. We foster an environment of trust and value the unique contributions of every employee. You will enjoy the autonomy to manage your work-life balance with a flexible time-off benefit, along with access to extensive learning resources to fulfill your ambitions. We focus on continuous growth, committing to advance our nation’s critical missions and to seek out opportunities for progress in your career and our legacy. Your potential is boundless, as is ours. As for compensation, a variety of factors can influence the final salary range, including geographic location and relevant prior experience. We offer competitive pay and comprehensive benefits, including healthcare, wellness programs, financial support, retirement plans, family support, continuing education opportunities, and generous time-off benefits. The anticipated salary range for this position is between $120,800 and $265,800. CACI is proud to be an Equal Opportunity Employer, ensuring that all qualified applicants are considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic.
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