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Technical Support Analyst
$49,920 - 62,400
Brooksource
North Scottsdale Road 6560, Phoenix
$49,920 - 62,400
Requirements
Must:
- Bachelor’s Degree in Computer Science, MIS, Business Administration, or similar field with five years of related experience. Alternatively, nine years of related experience may substitute for the Bachelor’s degree.
- Advanced knowledge or skills in computer/software installation, maintenance, and troubleshooting.
- Proficiency in Microsoft O365 applications, Teams/SharePoint, ServiceNow, basic server support, networking components, telephony systems, and disaster recovery procedures.
- Experience in scripting, program design, packaging, imaging, or similar tasks.
- Moderate knowledge of the waste industry.
Responsibilities
- Provide technical support for customers and other analysts, creating documentation for self-help support.
- Develop and deliver highly complex solutions and processes, implementing projects at an advanced technical level.
- Analyze and evaluate information systems operations, offering expert technical direction and recommendations for improvement.
- Act as a liaison with clients, vendors, and other technical digital groups, building and managing ongoing relationships with stakeholders.
- Coordinate solutions as needed and report on process and system performance.
- Assist with the restoration of digital services in locations impacted by catastrophic events.
- Conduct training for end-users, outside vendors, and less experienced staff.
- Facilitate software update distributions and provide after-hours call support when necessary.
Description
The Technical Support Analyst III position at Eight Eleven Group’s Fortune 200 Environmental Services Client is a 6-month contract role. It involves providing advanced technical support to clients and internal digital personnel, handling non-standard issues, participating in project facilitation, analyzing new technology deployments, and offering technical direction to enhance efficiencies. The position entails administering and analyzing digital systems and processes, contributing to troubleshooting, proactive maintenance efforts, and may involve coaching and mentoring less-experienced personnel, as well as acting as a team leader on certain projects. The compensation package includes an hourly pay ranging from $24.00 to $30.00, with benefits such as dental insurance, health insurance, and vision insurance. The work schedule is an 8-hour shift from Monday to Friday, and the job location is in person. *About Eight Eleven Group:* Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 885 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, Bain Magique, Archon Systems Inc, Journey Freight International inc, Puter Technologies Inc., Ontario One Call, HAPLY Robotics Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.