IT Help Desk Technician - Harrisburg

- I am responsible for independently diagnosing, troubleshooting, and resolving routine user support issues with hardware, software, peripheral devices, and connectivity. - I troubleshoot a wide range of routine user issues according to established guidelines. - I seek general information on non-routine and unique user issues, log tickets, and refer individuals to the appropriate IT support team or higher-level Technician for follow-up and resolution. - I configure various models of desktops, laptops, and other devices for employee workstations based on standard procedures and processes. - I install standard configurations and updates to operating systems, software tools, and printers on the network or users’ devices and update the licensing repository as needed. - I set or disable appropriate access controls and authorities based on established guidelines. - I configure user permissions, email accounts and settings, identifications, and wireless profiles based on storage parameters and guidelines. - I prioritize help desk tickets based on business need, urgency, and user. - I troubleshoot and establish secure external connections to the network or desktops using secure remote access technology. - I perform preliminary assessments of hardware, peripheral devices, software, access, and asset management needs in preparation for new users, relocations, or new asset deployments, and confirm inventory with higher-level Technician or Supervisor. - I maintain inventory according to standard guidelines for allocating and receiving IT assets and track data within asset management systems. - I administer security groups and modify user and group accounts in active directories. - I perform related work as required.