681 IT & Software Developer jobs in the US
Requirements
Must:
- A minimum of 1-2 years of experience in a technical support role, demonstrating a proven track record of resolving complex issues and delivering exceptional customer service.
- Extensive experience with various operating systems (e.g., Windows, macOS, Linux), application software, desktop and laptop hardware, printers, and network systems.
- Proficiency in using ticketing systems and writing detailed technical support reports.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving abilities, with a demonstrated capability to diagnose and resolve technical issues efficiently.
- A commitment to providing outstanding customer service and support, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Relevant certifications or a degree in Information Technology, Computer Science, or a related field is preferred.
Responsibilities
- Serve as the initial point of contact for all end-user technical issues and inquiries, addressing and resolving issues efficiently and professionally through various communication channels, including phone, email, and chat.
- Diagnose and troubleshoot hardware and software problems, including issues related to desktop and laptop computers, printers, and network connectivity. Provide solutions or escalate complex issues to higher-level support as necessary.
- Write clear, concise, and informative service tickets to document user-reported issues, ensuring that all tickets are managed effectively, with timely follow-up and resolution, while maintaining a high level of customer satisfaction throughout the support process.
- Identify when issues require escalation to higher-tier support or specialized teams, ensuring that escalations are communicated clearly and that relevant details are provided to facilitate swift resolution.
- Create and maintain detailed technical support reports and documentation, contributing to the development and enhancement of support processes and knowledge base articles.
- Stay updated with the latest industry trends, tools, and technologies, continuously expanding your knowledge base on popular operating systems, application software, and network infrastructure.
Description
We are seeking a highly skilled and experienced Support Desk Specialist III to join our dynamic IT support team in St. Louis, MO. In this in-person role, you will be the first line of support for end-users, providing exceptional customer service and technical assistance via telephone, email, or chat. Your primary responsibility will be to troubleshoot and resolve a wide range of hardware, software, and voice/data communication system issues. If you are a dedicated IT professional with a passion for solving technical challenges and delivering top-notch support, we encourage you to join our team and contribute to maintaining the seamless operation of our IT systems while enhancing the overall user experience. This position is a contract-to-hire opportunity with an expected pay rate of $13.00 - $15.00 per hour for approximately 40 hours per week.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 681 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, New World Technologies Inc., Giesecke+Devrient, Archon Systems Inc, Puter Technologies Inc., HAPLY Robotics Inc., LGS, une Société IBM / an IBM Company among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 89 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 89 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.