Epic analyst - Cheers campaigns / MyChart

As part of our team, you will support our Epic Cheers and MyChart applications and their users. Your role involves understanding how operational workflows complement Epic systems, and you will assist with basic configuration, troubleshooting, and ongoing maintenance while guided by senior team members. You’ll work on: - Area Resource: Providing foundational support for assigned operational areas with knowledge of Epic Cheers Campaigns/MyChart. Youll assist in resolving typical issues and escalate complex problems as necessary. - Build Support: Identifying basic build requirements, estimating time frames for project completion, and proposing initial solutions for team or management review. - Triage & Troubleshooting: Participating in ticket triage by initially reviewing incoming issues and performing first-level analysis for standard or moderately complex requests. Youll determine when a request necessitates project-based work. - Configuration & Templates: Carrying out basic build and configuration tasks in accordance with departmental protocols, including minor rule modifications, visit type updates, or template creation based on established criteria. Youll document decisions, update business rules, and assist in preparing user-facing documentation while performing unit testing on your work and collaborating with team members for quality assurance. - Integrations & Upgrades: Assisting with tasks related to application integrations. You will research basic functionality within Epic and vendor systems, review application upgrades by checking release notes, and help update test scripts, escalating findings to senior team members or the manager. - Communication & User Support: Maintaining clear communication with end-users regarding application matters. Youll clarify straightforward topics and engage in regular meetings with Epic representatives as needed, gathering feedback from super-users and potentially aiding in training user groups under guidance.