Epic Analyst II (Cadence/Referrals)

- I will rely on you to act as a subject matter expert for the Epic Cadence and Referrals applications, equipped with in-depth knowledge of scheduling and referral workflows. - You will perform advanced system builds and configurations, including moderately complex logic, security settings, workflows, and templates. - Collaboration with operational stakeholders to comprehend needs, propose enhancements, and translate requirements into system solutions will be a crucial part of your role. - Conducting unit, integrated, and regression testing for upgrades, enhancements, and new implementations is expected. - You will research Epic vendor functionality and recommend system features, customizations, or integrations to streamline workflows. - Supporting Epic vendor integrations and coordinating testing with cross-application teams will be part of your responsibilities. - You will troubleshoot and resolve escalated issues in partnership with IT peers and vendors, as necessary. - Maintaining documentation will also be essential, including system build records, workflows, and technical specifications. - Collaborating with peers across IT to ensure that downstream impacts (billing, admitting, provider access, etc.) are properly managed is key. - Assisting in upgrade readiness by reviewing release notes, documenting system changes, and testing new features is expected. - Mentoring junior analysts in Epic build, troubleshooting methods, and best practices will be part of your responsibilities. - Participating in team meetings, cross-departmental workgroups, and user forums to promote alignment and knowledge sharing is also crucial. - You will contribute to process improvement initiatives and provide insights on optimizing support operations. - Attending Epic user groups, training sessions, or certification conferences to stay current in the field may also be part of your role.