IT Lab Systems Support Specialist

- Own the complete lifecycle of laboratory instrument workstations, including configuration, hardening, and software installation - Configure instrument controllers and ensure proper integration with laboratory processes - Collaborate with lab personnel, systems owners, and operational teams to support workflow requirements - Coordinate with vendors for installation, troubleshooting, and maintenance of validated laboratory systems - Support integration efforts with LIMS, ELN, and other laboratory data management systems - Apply vendor-approved patches and upgrades to maintain compliance with regulatory standards - Assist in validation activities, including test execution and documentation - Ensure adherence to data integrity principles, identifying and rectifying gaps - Maintain up-to-date audit-ready documentation including configuration records and change logs - Serve as the key onsite IT support resource, managing daily operational needs independently - Act as a point of escalation for Tier 1 and Tier 2 support, resolving complex issues independently - Prioritize and respond to user service requests, logging activities in the IT ticketing system - Provide remote support to team members at other locations as needed - Oversee workstation setup and troubleshooting of hardware in both office and lab environments - Facilitate new employee onboarding with workstation preparation and account provisioning - Set up and support audio/video equipment for site meetings and scheduled events - Create, modify, and deactivate user accounts in Active Directory and other systems - Conduct quarterly access reviews and implement least-privilege security measures - Utilize advanced knowledge of Active Directory and configuration management to resolve access issues - Diagnose connectivity problems related to TCP/IP, VLANs, and firewall rules - Maintain network and desktop printing support for laboratory equipment - Partner with infrastructure teams to optimize connectivity and ensure system reliability - Provide real-time coaching to lab staff on instrument software and data integrity practices - Develop and update knowledge base articles, standard operating procedures, and configuration documentation - Mentor junior Lab Systems Support Specialist team members across various sites - Keep accurate inventory records of laboratory PCs, instruments, and software licenses - Identify and assist in planning for equipment replacements and upgrades - Track lifecycle status of validated systems and manage upgrade or replacement processes - Maintain the security and integrity of company systems at all times - Perform additional duties as assigned