4182 IT & Software Developer jobs in the US
IT Help Desk Technician (Tier 1 Support)
$45,760 - 45,760
Beringer Technology Group
Rose Avenue, Maple Shade + Remote (US)
$45,760 - 45,760
Requirements
Must:
- Associate or Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1–2 years of personal or professional IT support experience; experience in Managed Services preferred
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (MS-102, SC-300)
- Strong verbal and written communication skills with a focus on customer satisfaction
- Interest in utilizing AI tools to enhance efficiency and service delivery
Responsibilities
- Act as the initial point of contact for technical support inquiries via phone, email, and ticketing system
- Diagnose and address Tier 1 issues related to desktops, laptops, phones, and basic applications
- Provide remote and occasional on-site assistance for internal personnel and external clients (primarily remote work)
- Escalate unresolved or complex issues to Tier 2 technicians in accordance with established procedures
- Keep precise records of issues, solutions, and standard operating procedures
- Engage in live phone support and assist customers in real time
- Share expertise and assist coworkers when necessary
Description
We are seeking a Help Desk Technician (Tier 1) to join our Managed Services team in Maple Shade, NJ. This full-time, in-office role offers an opportunity for individuals looking to start their careers in technical support. While prior IT experience is not mandatory, candidates should be comfortable with Windows operating systems and demonstrate a proactive approach to helping end-users. We provide comprehensive on-the-job training, certification opportunities, and are committed to fostering a supportive team environment. Our benefits include a competitive salary, health and dental insurance, a 401(k) plan with matching, paid time off, professional development assistance, and more.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 4182 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
D3 Security Management Systems, The Dufresne Group (TDG), GINGER Telecom, GE Aerospace, AMZ Prep, Glotel, WARDJet LLC among others, are currently hiring for Support roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 303 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Judge Group, Inc. as they are hiring for 303 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.