IT Support Specialist

- High School Diploma or GED equivalent - 0-1 years of IT experience - Fundamental understanding of applications and problem-solving - Familiarity with ticketing systems (preferred) - Strong personal credibility and professional integrity - Positive attitude towards people and challenges - Self-driven with the ability to work autonomously and meet high standards and deadlines - Effective communication skills, both written and verbal - Ability to manage small and large projects with meticulous attention to detail - Team-oriented mindset with a cooperative attitude - Skill in fostering and maintaining strong relationships with management, colleagues, vendors, and clients - High level of professionalism, discretion, and judgment - Proficient problem-solving abilities in various contexts - Capability to interpret and analyze complex documents and reports - Poised communication with confidence and integrity - Efficient response to inquiries or concerns - Capability to apply logical reasoning to problem definition and data collection - Adherence to instructions conveyed in various formats - Effective use and interpretation of job-related terminology and mathematical concepts - Ability to maintain effective working relationships - Resilience in stressful situations and adaptability during emergencies - Cultural sensitivity towards diverse individuals and groups - Proficiency in operating office machines and equipment - Capacity to manage multiple high-priority projects in a fast-paced, technical environment - Experience in planning, directing, and reporting relevant job functions - Understanding organizational procedures and workflows - Basic knowledge of relevant technologies (e.g., Microsoft 365) - Awareness of customer service principles - Understanding data privacy and confidentiality practices - Time management and task prioritization skills - Analytical approach to problem-solving and decision-making - Team collaboration and interpersonal relationship-building - Attention to detail for error-free output