1188 IT & Software Developer jobs in the US
Tier 2 Help Desk Technician, 3-5 years experience
$39,520 - 52,000
Bedrock Technology
Alberigi Drive, Jessup
$39,520 - 52,000
Requirements
Must:
- Over 5 years of IT support experience, ideally in a Managed Service Provider (MSP) setting.
- In-depth expertise in Windows Server, Active Directory, and virtualization technologies (VMware, Hyper-V).
- Proficient networking skills, including firewalls, VLANs, routing, DNS, and DHCP.
- Familiarity with cloud services such as Azure, AWS, and Office 365.
- Strong capabilities in advanced troubleshooting relating to hardware, software, and security.
- Outstanding communication and customer service abilities.
- Relevant certifications such as CompTIA, Microsoft, Cisco, or equivalent are advantageous.
- Skillful in establishing rapport with clients.
- Excellent critical thinking and diagnostic skills.
- Professional and positive attitude.
- Exceptional proficiency in clearly documenting and explaining technical processes, both verbally and in writing to non-technical audiences.
- Capability to work autonomously with minimal oversight as well as collaboratively within a team.
Responsibilities
- Tackle sophisticated technical problems escalated from Tier 1 support.
- Deliver advanced troubleshooting for hardware, software, networking, and cloud solutions.
- Oversee and support enterprise IT infrastructure, including servers, virtualization, and cloud frameworks.
- Configure, uphold, and enhance network layouts, which includes firewalls, switches, and VPNs.
- Aid in implementing security measures, such as endpoint security, identity management, and adherence to compliance.
- Conduct root cause analysis to mitigate recurrent issues and elevate system dependability.
- Partner with clients and internal teams to guarantee smooth IT operations.
- Fortify corporate network security and swiftly address detected vulnerabilities.
- Manage M365 cloud services like Teams, OneDrive, SharePoint, and Azure AD.
- Create, sustain, and enhance documentation, guides, and diagrams utilized by the IT department concerning network procedures and practices.
- Accurately log incoming communications (e.g., email, voicemail, phone calls) into the ticketing system with proper prioritization.
- Document all pertinent details including name, department, contact information, issue nature, troubleshooting steps, and resolution.
- Use knowledge bases, FAQs, teammates, and all available resources effectively to resolve customer inquiries efficiently and effectively.
Description
At Bedrock Technology, we are a rapidly growing managed service provider and IT consultancy that values excellence. Our professional and collaborative team is dedicated to continuous learning and enhancing our service quality. As an employee at Bedrock Technology, you will have the opportunity to grow your career, take the lead, contribute meaningfully, and be recognized for your efforts. We seek motivated and talented individuals who aspire to thrive within a successful team. Our offerings include career advancement opportunities, ongoing education support, a comprehensive benefits package, and a favorable working environment. This position is based in the Scranton, PA area, and requires daily in-person attendance with some travel throughout northeastern Pennsylvania for client visits.
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The company with most openings is Jobot as they are hiring for 201 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 201 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.