IT Support Specialist - Helpdesk & Troubleshooting

As the IT Support Specialist, you will: - Serve as the first point of contact for users needing assistance, addressing problems via phone, email, or in-person. - Install, configure, and resolve issues with hardware (desktops, servers, laptops, printers, phones) and software applications. - Manage user accounts, passwords, and permissions on platforms like Active Directory, Office 365, and Google Workspace. - Set up and maintain workstations, peripherals, and mobile devices. - Facilitate the IT onboarding and offboarding processes for employees. - Monitor and respond to service desk tickets promptly and professionally. - Help maintain an inventory of IT equipment and software licenses. - Collaborate with other IT team members to escalate and resolve complex issues. - Ensure adherence to IT policies and procedures, including best practices for data security. - Document processes, solutions, and updates in the IT knowledge base, and provide training or guidance to users on basic technology usage. - Perform other duties as assigned.