4330 IT & Software Developer jobs in the US

BaseCamp Franchising jobs

Technical Support Helpdesk Agent

$50,000 - 60,000
BaseCamp Franchising
East Eagleridge Drive 39, North Salt Lake
$50,000 - 60,000
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Minimum of 2 years in a technical, client-facing role, with experience in troubleshooting computer and network systems - Skilled in modern office communication, including phone and ticketing systems - Helpdesk or IT certifications are a plus - Experience in retail operations is advantageous - Strong communication and writing abilities - Highly resourceful with a keen eye for detail

Responsibilities

- Handle calls and support tickets for retail staff and internal BaseCamp employees - Familiarize yourself with the hardware, networks, software, and processes used at franchise locations, troubleshooting and providing solutions as needed - Communicate clearly and empathetically in both verbal and written formats - Document solutions for new and existing issues, sharing insights with team members - Participate in an emergency on-call rotation, responding to urgent matters after hours

Description


At BaseCamp Franchising, we are transforming the apparel retail landscape through our dynamic resale brands, Uptown Cheapskate and Kid to Kid. With a commitment to sustainability and an impressive sales growth nearing $300 million, we pride ourselves on being a leader in the resale industry. Located at our headquarters in North Salt Lake, Utah, we offer competitive pay alongside robust benefits such as health insurance, 401k matching, and a unique shopping spree for new team members. Our culture emphasizes continuous improvement, personal growth, and collaboration across teams, making it an exciting place to work for those passionate about sustainability and entrepreneurial spirit.
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