1079 IT & Software Developer jobs in the US

Barton Integration jobs

Fire Alarm and Security Systems Coordinator

$52,000 - 56,160
Barton Integration
California Avenue 5151, Irvine + Remote (US)
$52,000 - 56,160
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Solid understanding of low-voltage security systems, including alarm systems, CCTV, and access control technologies. - Strong troubleshooting and diagnostic abilities, with the capability to resolve issues remotely. - Excellent verbal and written communication skills; proficiency in clearly explaining technical concepts to non-technical stakeholders. - Proven track record in customer support or service roles, concentrating on responsiveness and client satisfaction. - Ability to manage multiple service requests concurrently, prioritize effectively, and thrive in high-pressure scenarios. - Proficient in using computers, service ticketing systems, and diverse communication platforms (email, phone, video conferencing). - Strong collaborative skills to work closely with field technicians and internal teams, ensuring service excellence. - Innate curiosity and eagerness to learn, continuously seeking self-improvement opportunities. - Proactive attitude in taking initiative to address problems without direct supervision, showcasing resourcefulness with innovative solutions.

Responsibilities

- Remotely troubleshoot and diagnose issues related to low-voltage security systems, such as alarm systems, CCTV, and access control. - Dispatch field technicians as necessary to resolve more complex on-site challenges, ensuring prompt and effective solutions. - Handle incoming service requests via phone, email, or ticketing system, logging and prioritizing each issue appropriately. - Maintain regular communication with clients, field technicians, and internal teams to ensure timely resolution of service concerns. - Deliver detailed debriefs to stakeholders once service requests are resolved, outlining next steps or preventive measures. - Manage all incoming service-related calls, providing high-quality customer service and effective issue resolution. - Keep accurate and current records of all service-related activities in the companys database.

Description


We are a leading provider of low-voltage security solutions, focused on the installation, maintenance, and support of advanced security systems for commercial and industrial sectors. Our mission is to provide superior protection and unparalleled service through innovative technology and outstanding customer support. We offer a competitive salary and flexible remote work arrangements, along with health, dental, and vision insurance, paid time off, and opportunities for professional development. We pride ourselves on a strong team atmosphere and are excited to welcome a skilled Fire Alarm and Security Systems Support Coordinator to our growing team in Irvine, CA.
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You can find Cyber Security Engineer salaries in the United States here.

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