Network Specialist

- Address and resolve technical inquiries and issues reported by users through various channels including ticketing systems, phone, email, chat, and in-person - Diagnose and fix hardware and software problems, including: - Windows operating system issues - Network connectivity concerns - Malfunctions of peripheral devices such as printers and scanners - Application and software errors - Guide users through troubleshooting processes and provide clear explanations of solutions - Forward complex or unresolved issues to senior IT personnel or specialized support teams while monitoring issues until resolution - Install, configure, and deploy new IT equipment, encompassing desktops, laptops, tablets, printers, and other peripherals - Configure workstations to adhere to our organizations functional and security standards - Maintain and oversee the IT asset inventory, ensuring tracking, labeling, and documentation - Provide support and troubleshoot mobile devices and linked applications - Assist in troubleshooting and maintenance of networking devices - Ensure stable wired and wireless network connectivity across various locations - Document all incidents, troubleshooting steps, and solutions accurately in the Help Desk ticketing system - Create and manage knowledge base articles and internal documentation for common support challenges - Monitor, service, and report Help Desk technical support requests - Travel to branch offices and organizational locations as necessary to install, support, and maintain IT and network equipment - Undertake other related tasks as assigned