Senior enterprise tech engineer

- Engage with business stakeholders to grasp ongoing strategies and GMS functional, technical, and support needs, while providing solutions to meet both short-term and long-term business objectives - Oversee technical support, design, implementation, and upkeep of all OSI Monarch GMS/SCADA applications including SCADA, AGC, FEP, ICCP, ECA, and PI Historian - Conduct modeling and testing of generation and SCADA systems across ERCOT, including performing point-to-point checkouts prior to commissioning - Assist in investigating outages and restoring service to the production environment, swiftly troubleshooting GMS/SCADA application issues to reduce downtime and mitigate business impact - Provide technical support for projects as required; collaborate on architecture, design, implementation, documentation of requirements, and coordinate with business users - Directly support leadership and work with engineers, I&E specialists, architects, and analysts across various fields to achieve business results - Ensure adherence to business processes and requirements while managing market changes (regulatory or others) safely as business evolves - Manage stakeholder communication regarding portfolio status with business and I&E management - Assist in the daily operations and maintenance of bp systems (GMS, PI Historian, and Bid-to-Bill), which includes after-hours tier 3 support and critical project initiatives - Ensure all maintenance and support tasks comply with I&E IT processes and meet Service Level Agreements (SLAs) - Analyze, consult, and devise solutions for complex technical challenges related to resource operation and control, primarily focused on ERCOT - Facilitate the implementation and rollout of updates, upgrades, or enhanced versions of GMS applications and platforms - Drive continuous improvement initiatives for GMS / SCADA systems and customer processes