827 IT & Software Developer jobs in the US
Technical Support Specialist II
$45,760 - 62,400
BK Business Solutions, LLC
New Holland Pike 2051, Lancaster
$45,760 - 62,400
Requirements
Must:
- I possess strong communication abilities that allow me to effectively convey technical information to non-technical users.
- I have a minimum of 2 years of experience in IT support or help desk services within a fast-paced environment.
- Preferred qualifications include a methodical approach to diagnosing and resolving technical issues.
- I demonstrate strong verbal and written communication skills, enabling me to patiently and empathetically explain technical concepts to users.
- I maintain a customer-first mindset, committed to delivering a high-quality experience for users.
- My organizational skills allow me to prioritize tasks and manage my time efficiently in a dynamic environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are advantageous.
- I have knowledge of DNS (Domain Name System) management and network administration principles.
- I possess advanced experience with Meraki, Aruba, SonicWALL, and Ruckus devices for network management.
Responsibilities
- I respond to and resolve escalated technical support tickets originating from 1st level technicians.
- I provide technical assistance for hardware and software issues across different operating systems, including Windows, macOS, and Linux.
- My role involves troubleshooting and resolving problems related to computer networking, VPN connections, firewalls, and TCP/IP configurations.
- I manage desktop support tasks, which include the installation and configuration of computer hardware and software applications.
- I utilize tools like Beyond Trust, Connectwise, Kaseya, OpenText, and FreshService to efficiently track incidents and service requests.
- I assist users with Microsoft Office applications and provide guidance on best practices for IT infrastructure.
- Conducting analysis of recurring issues to identify trends and suggest improvements for an enhanced user experience is part of my responsibilities.
- I collaborate with team members to maintain Active Directory accounts and manage Group Policy Objects (GPO).
- Supporting mobile devices and ensuring their connectivity within the Local Area Network (LAN) is essential in my role.
- I manage small to mid-sized projects as part of my duties.
Description
At BK Business Solutions, we believe that technology should empower individuals rather than cause frustration. Our IT team forms the backbone of our operations, guaranteeing that systems function seamlessly and users remain productive. We are seeking a skilled and proactive Level 2 Technical Support Engineer to join our support team and tackle more complex technical challenges. Your mission involves assisting users with advanced software troubleshooting, computer management, and network issues while providing outstanding customer service. Join us in making a positive impact through technology! We are dedicated to fostering a work environment where our team members thrive on both personal and professional levels. We enjoy collaborating to devise comprehensive solutions that benefit our clients. Our benefits include a competitive salary, health insurance, 401k, Paid Time Off, and opportunities for professional development and training, all within a vibrant workplace culture that values teamwork. Join us and empower individuals through technology! Your journey as a Level 2 Technical Support Engineer begins here! - Job Type: Full-time - Pay: $22.00 - $30.00 per hour - Expected hours: No less than 40 per week - Benefits include 401(k), health insurance, and paid time off. - Experience: 2 years in help desk-related roles (Required) - License/Certification: Driver's License (Required) - Work Location: In-person.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 827 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
bunny.net, Sperasoft, Puter Technologies Inc., MAK Consulting Group, Giesecke+Devrient, Asset Inventories Inc., LGS, une Société IBM / an IBM Company among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 141 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 141 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.